Hi,
We have an issue where the notes are not getting saved consistently for multiple users during creation of service requests. Find attached screen
shots describing this issue in production environment.
However we are not able to recreate the same issue in DEV/ QA or PRD environment.
This issue occurs for only multiple users in production .
Please note we do not find any configuration changed in the text determination procedures or users authorizations these users have
display and change authorization for auth object - CRM_TXT_ID similarto all the other users.
Please
advise.
Regards
Shweta k