Re: After changing the employee responsible, the other areas of the transaction is changed.. why?

Hi Maddy,

I assume you that the SAP delivered inbox status customizing has been changed. Usually "Completed" is assigned to Inbox status 0003 in

Interaction Center WebClient

  Agent Inbox

    Inbox Search Definitions

       Define Inbox Status

which is used in the coding. SAP note 1906982 should help here.

Best Regards,

Sigrid