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Auto Confirm Account on Interaction Center

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Hi All,

 

We have upgraded our CRM dev system to EHp3. Before up gradation, we had to just enter the account number and press enter and the account was confirmed automatically. But now we have to enter account number then press enter and then click on "Confirm Account".

I had read a lot of posts regarding this problem and everywhere it has been advised to check the account identification profile and check for the auto continue.

First of all, I have tried to check the "Auto Continue" for manual parameter  for all the profiles as I don't know which profile to use. But the same problem is there.

Also, how do I check which account identification profile to use.

 

Regards,

Shahrukh


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