Hello,
We have the following requirement:
- having an auto-refresh functionality for the agent inbox
- the interval period would be defined centrally (between 10 and 999 seconds).
Can it be implemented in a way that:
1) the sorting and filtering options remain upon refresh (i.e. if a user uses in the result list - table view - some filters and sorts some columns in ascending/ descending order, these sorting options and filters shall remain as they are when the list is refreshed)
2) the scroll-downs and drill-downs remain upon refresh (i.e. if a user scroll downs in the result list and/ or if he opens the nodes of an item to see the attached transactions in the tree view, he will stay at this place when the list is refreshed: the drilldown will not collapse and the list will not "jump" at the beginning).
Thanks a lot in advance for your input and help!