Re: How to Add an email to 'Recent Items' in Interaction Center
Hi Venkat, It is not recommended to use Recent Items in CRM IC WebClient business roles as there is high risk to mix up data from different customer interactions as they are not cleared on pressing END...
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How to set "Month" as default for the Unit for Time Period for Contract...
Currently when we add the Contract terms and Contract term Extensions, the Unit for Time period fields are blank. User needs to manually update each field with "Month" as the setup. We are currently...
View ArticleRe: How to create URL link for telephone number ,open to account search page...
Hi RIcha, I have created webservice by using wsdesign tool..i have genered wsdl for same webservice..it is automatically created RFC function module...i have pasted wsdl xm code in notepad ..i have...
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IC Agent Context area workmode
Hello Experts,I want to perform some calculation when the context area workmode is set to "Not Ready", can u please tell me the place where i can hook my code. I have already looked for BAdi and...
View ArticleRe: How to Add an email to 'Recent Items' in Interaction Center
Thanks Richa, Solved the issue by enhancing the method CL_CRM_BSP__RECENTOBJECT0_IMPL~ON_HISTORY_ TRIGGER added the Email in the Recent Items.
View ArticleRe: Employee email id not displaying on Search
BP master data maintained properly with Email id. but still email id is not showing upon employee search.please help.
View ArticleRe: IC Agent Context area workmode
Hi Rahul, Component for Context Area Workmodes is 'ICCMP_HDR_CNTNT' & view is 'ICCMP_HDR_CNTNT/WorkModes'. You can find some way out in this component. Let me know in case of any queries. Thanks...
View ArticleRe: Employee email id not displaying on Search
Hi Ven, Please provide the BSP Component Name? Take address no of employee and check it in adrc, adrc6 table. You will get email id. 1. while click search, on search event will trigger. 2. inside event...
View ArticleRe: Employee email id not displaying on Search
Hi Anbu, BP_EMPL_SEARCH/SearchHelp is the view. and to code its working for some employees and for some its not. So checking anything we miss here or not.Thanks,Venkat
View ArticleAuto-refresh functionality for agent inbox
Hello, We have the following requirement:- having an auto-refresh functionality for the agent inbox- the interval period would be defined centrally (between 10 and 999 seconds). Can it be implemented...
View ArticleRe: CTI Call ID for an Interaction
Hi Andrei, I identified the Field ContactGuid from BCM on SRRELROLES table at CRM Side. Do you know if the CALL_ID from BCM is stored in any place at CRM side? Thanks.
View ArticleRe: CTI Call ID for an Interaction
Hello Susana, as far as I know CALL_ID is not stored anywhere in CRM.
View ArticleRe: CTI Call ID for an Interaction
Thanks! Do you known what can be the approach to obtain this Contact Guid on BCM based on CALL_ID. My BCM should call a CRM webservice in which the import parameter is the Contact Guid.Will it be...
View ArticleRe: Employee email id not displaying on Search
Hi ven, I am checking with your issue. i found what is your problem.see result view structure is different, in that structure email id is not there.so you have to write coding to set email id in email...
View ArticleRe: Employee email id not displaying on Search
Hi Ven, Check with below code on search event!!!! data: qs type ref to cl_crm_bol_dquery_service. data: result type ref to if_bol_entity_col. data: ls_sel_param type...
View ArticleRe: How to create URL link for telephone number ,open to account search page...
Hi Kalpana, standard compnent - ICCMP_BP_SEARCH.. Thankskalpana
View ArticleRe: How to create URL link for telephone number ,open to account search page...
Hi Kalyani , This is the standard component..-ICCMP_BP_SEARCHVIew - ICCMP_BP_SEARCH/BuPaSearchB2BInbound plug i have addded the logic...could you please help, Thankskalpana
View ArticleRe: How to create URL link for telephone number ,open to account search page...
Hi Kalpana, Keep debugging PROCESS_NAV_QUEUE & check whether INBOUND_PLUG is coming in inbound_plug variable. Thanks & RegardsRicha
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Re: How to create URL link for telephone number ,open to account search page...
Hi RIcha, Thanks for your reply..iam waiting for your reply.. Richa see here,my componet window inbound plug of search and window inbound plug of result is not implemneted...when ever u open the...
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