Hello
We are just starting looking at linking our telephony to CRM IC using the standard Web Services provided in the ICI but I cannot find any information/example on which WSDL I need to use to achieve my objective.
We are basically trying to start out with a very simple task of interrogating CRM based on the customer Calling Line ID (telephone number) to see if a record exists and then to send a response back to the telephony system containing customer account number if the calling line ID is found.
I have followed the configuration to setup the CRM end but just need help with what to send the developers at the telephony end.
Thanks
Matt