Re: Inbound Email - Service Request Responsible?
Hi Bendik, This is how the current design works. The agent will find the E-Mails which have been routed to him/her when using agent inbox search with search criteria "Assigned to Me". The result would...
View ArticleCall list: Execute call as follow-up activity
Hello!!! Is there a way to, before execute a call from call list, create an interaction record and then link it with the call as follow-up activity? The standard behavior set the call as Interaction...
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Re: When is it our turn? How do IC Agents Know When They Should Respond?
Hi Sigrid, Yes - agents frequently use the quick search to identify service requests with status ARR.Yes - agents highlight the desired service request and press the interact button when they need to...
View ArticleRe: Call list: Execute call as follow-up activity
Hi Miguel, Can you be little bit clear: you want to create Interaction Record 1st then Call to customer from Call List. Or while calling you can to create a Interaction Record for that Customer. This...
View ArticleRe: Inbound Email - Service Request Responsible?
Hi Bendik, Have you cross checked with the Attribute "Assigned to " is ME and MY Team.In the same way cross check the search filter Employee Responsablity "Bendik S...... M.....". Still facing problem...
View ArticleRe: Creating anew BP in interaction center.
Hi Aishwarya, There is no need to create a Custome Component to BP. It is a very basic standard Functionllity in CIC. If still want to create a Customer Component, Go it CIC Account Identification tab,...
View ArticleRe: contact center simulator
Hi James, I already reffer the following links..... I am Functional consultant. Can I install this J2ee, if so where I have to do that. Any supporting steps process to install this, so that my process...
View ArticleRe: Telephone Call List not showing in the T.Code - CRMD_TM_CLDIST
Hi Vineet, Can you tell what was the process you are following for the Call List generation? Why you want to transfer the Call list to ECC? and particular Business requirement? Regards,Sap Adherent.
View ArticleRe: Routing e-mail to CRM (office 365)
Hi Alex, I recently posted the same question to SAP Support Services (CRM-BTX-GWI), because we're looking for a cloud base solution for both email and back office apps, and they responded with the...
View ArticleRe: Call list: Execute call as follow-up activity
Hello Sap Adherent, Yes, we need to create Interaction Record 1st and then execute the Call from Call List. The call must be set as follow-up activity of that interaction record.Actually, I can create...
View ArticleRe: Interactive Scripting Transport
We had even raised an OSS with SAP and to our disappointment they have confirmed that since its a JAVA bases apllication, there are currently problems with it being transported.It still cannot be...
View ArticleRe: Interactive Scripting Transport
We had even raised an OSS with SAP and to our disappointment they have confirmed that since its a JAVA bases apllication, there are currently problems with it being transported.It still cannot be...
View ArticleRe: Interactive Scripting Transport
We had even raised an OSS with SAP and to our disappointment they have confirmed that since its a JAVA bases apllication, there are currently problems with it being transported.It still cannot be...
View ArticleRe: Interactive Scripting Transport
We had even raised an OSS with SAP and to our disappointment they have confirmed that since its a JAVA based apllication, there are currently problems with it being transported.It still cannot be...
View ArticleIn Production IC AGENT Bussines role ,iam getting error Worker session error...
Hi Team, In Production IC AGENT Bussines role ,I have configured the bussines role.in DEV,and QA system it is working fine...in production ,iam getting error as below. Worker session error in session...
View ArticleWebservice for ICI to interogate CRM based on Calling Line ID
Hello We are just starting looking at linking our telephony to CRM IC using the standard Web Services provided in the ICI but I cannot find any information/example on which WSDL I need to use to...
View ArticleRe: Call list: Execute call as follow-up activity
Hi Miguel, Yes, It will be Bcos, Once yo confirm any account, what ever the transaction you create automatically this account will get displayed. So, you can not access the Call list. If you directly...
View ArticleRe: CTI Problem in inbound call scenario with Siemens OpenScape Contact...
Hi Martin, can you please explain or give me links where I can learn about integrating SAP CIC with Openscape. It would be very nice. Best Regards, Yoro
View ArticleWhat r the steps to create task based user interface for interaction center
Hi all, Can any one please let me know the steps to create task based user interface for interaction center? It would be great if anyone can share document with step by step....
View ArticleRe: CTI Problem in inbound call scenario with Siemens OpenScape Contact...
Hi Yoro, the settings in CRM are the same as for any other CMS. You can refer to this document: http://scn.sap.com/docs/DOC-5190 The settings are described starting from chapter 3. Best regards,Martin
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