Re: Telephone Call List not showing in the T.Code - CRMD_TM_CLDIST
Hi Sap, We are triggering the dunning process in SAP ECC, there when we excute the transaction FPVT after entering all the details & click on execute then in ECC,system shows that (No of lines for...
View ArticleRe: CTI Problem in inbound call scenario with Siemens OpenScape Contact...
Hi Martin, thank yo very much.I had this doc but I wasn´t sure if it is the most recent one.Best Regards, Yoro
View ArticleSAP CRM INTEREACTION CENTRE (Issues)
Hi Experts, I am working on Utilites IC agent role, where i am facing some issues. 1) We need to create the lead in our process & I have maintained the work centre for marketing.Under that we need...
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SAP CRM dial pad only show one BP phone number
Hello Experts, Our customers have more than one phone number in their master data, however when an agent open a call list in order to confirm the BP, and then select the button phone (dial pad), it...
View ArticleCustomer Ineraction Center cloud
Hi Im aware that SAP is going to launch something to have the Interaction Center on cloud. Is there any information for this issue where can I found some ?Is there a realease date ?
View ArticleRe: SAP CRM INTEREACTION CENTRE (Issues)
Hi Vineet Assign a Unit of Measure value to your Product "Investigation" in transaction COMMPR01. Typically "Hours" or "Pieces" with be suitable. This should resolve the Unit of Measure issue. Then,...
View ArticleRe: CTI Problem in inbound call scenario with Siemens OpenScape Contact...
Hi Martin, can you please explain how to deal with the BCM Softphone. It looks like I have to log in in the softhpone to be able to actived the phone functionality. Right? Is BCM another provider as...
View ArticleRe: CTI Problem in inbound call scenario with Siemens OpenScape Contact...
Hello Yoro, you need to be logged on to the Client (OpenScape) aswell.This is why you should create a direct link to the client logon page in the Navigation Menue. BCM (Business Communication...
View ArticleRe: CTI Problem in inbound call scenario with Siemens OpenScape Contact...
Hi Martin, thank you very much.I made all the conf correctly on the SAP CRM Side. The button Ready appears but not as a radio button. ( I have readen it has something to do with the with the Java...
View ArticleHandling Asynchronous webservice - CRM WEBic
Hi Experts, I have a scenario where i have to fetch details from a third party system via a webservice call. However the response from the third party system can only be asynchronous. The requirement...
View ArticleRe: In Production IC AGENT Bussines role ,iam getting error Worker session...
Hi Kalpana, Please take a look at KBA 1954574 - Problems with CRM IC Functionalities related to Communication Session (alerts, greyed out ready/not ready buttons, agent dashboard) in complex system...
View ArticleRe: Handling Asynchronous webservice - CRM WEBic
Hi, This is definitely possible in CRM WEB IC. There are many ways of doing it. Easiest would be as below. 1. Create one custom FM and call it on your button STARTING NEW TASK and PERFORMING...
View ArticleEmail Address book search is not getting the mail ids
Hi,I am new to this Interaction Center email functionality.when i try search email ids in CC or BCC.. search is not getting any email ids. could you pls guide me,, how to check this. Thanks,Neelam
View ArticleRe: CTI Problem in inbound call scenario with Siemens OpenScape Contact...
Hello Yoro, you don't need to integrate an OpenScape Button into CRM. You call the OpenScape Client itself and to logon the same user as in the CRM aswell. Therefore it's recommended to create a direct...
View ArticleRe: CTI Problem in inbound call scenario with Siemens OpenScape Contact...
Hi Martin, I am configuring this IC for one client of us and I am not setting at the same place with him. So I have to ask the client to create a User like in CRM or should I install the Openscape...
View ArticleRe: Chage Call list via WEB UI
Hey SAP experts, What are the features you can expect from the CRM UI once a call list has been created..?Can I make calls directly from the call list? Can I create follow-up transactions directly from...
View ArticleRe: CTI Problem in inbound call scenario with Siemens OpenScape Contact...
Hello Yoro, it would make sence if your customer sets up a Workstation with the possabillity to connect to CRM WebUI and to the Client Software of OpenScape. The Customer has to logon to SAP CRM and...
View ArticleRe: CTI Problem in inbound call scenario with Siemens OpenScape Contact...
Hi Martin, thank you very much for your help. I contact the customer to set up a User for me with a phone Number. Best Regards, Yoro
View ArticleBusiness Function for Business Context
Dear All, I have a technical question regarding business function FIN_SSC_AIC_1. This Business Function is activated on the ERP side, my doubt is if this business function is not activated can we use...
View ArticleRe: Can anybody tell me how to install the soft phone tool in Interaction...
Hi Dawood, If I understand what you said, I do not need to install the CTI ( in my case siemens) on my PC? Right? How to get the Agent dashboard telnummer in my SAP CRM System?I am little confused...
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