Re: Can anybody tell me how to install the soft phone tool in Interaction...
Hi Yoro, it depends on your environment - if siemens provides some kind of SAP connector for CRM, then you can even work with deskphone. The CTI server is always responsible for communicating with both...
View ArticleERMS Email Routing Condition based on FM
Hi, we are in a customer service center scenario and we have a requirement to route an incoming email based on some customermaster data values. Our idea is to identify the customer using the sender...
View ArticleClik here to view.
Agent Dashboard
Hi All, can you please tell where I can enter the phonenr in the Agent dashboard or does it come directly from the CTI System? lookt at the picture I sent.
View ArticleRe: Agent Dashboard
Hi All,I have got the answer of this question. However not every CMS system might be prepared to process this information – so it is recommended to align with your CMS vendor before starting to use...
View ArticleRe: How to skip: "Select Communication Channels Session"
Hi Michael, We have implemented the note but still facing the same issues: Thanks.Madhav.
View ArticleEmail Address book search is not getting the mail ids in popup
Hi,when i try to create email from service request in interaction center. the new email page .. there are buttons CC, BCC.. when i click these buttons to enter couple of mail ids, popup came which is...
View ArticleRe: Need help on addrSearchDialog popup on click of To button in email from...
Hi Lakshman,i have same kind of requirement.. i am trying search the email ids in address search popup by clicking on search button on popup.but i am getting any result. if i try to check the technical...
View ArticleRe: How to skip: "Select Communication Channels Session"
Hi, This view is usually displayed if the CTI session was not correctly closed in the last IC session. Is it also shown if you are only logged on once and if the last session has been ended by using...
View ArticleRe: Automatic Partner Confirmation in Call List Management
Hi Nicole,Can you please provide a little more info regarding how you defined a communication method? And how you defined a transaction type for a communication method? I am using transaction code...
View ArticleSAP CRM IC: Call-list creation.
Dear SAP experts, From my understanding there are several ways to create/maintain a call list:- Marketing Campaign (communication channel and target group)- Manually, via transaction code...
View ArticleRe: Email Address book search is not getting the mail ids in popup
Hi,Any inputs on this issue pls. Regards,Venkat
View ArticleAttachments in Standard Responses?
Hi Gurus, I am trying to have standard responses in Emails in IC Web Client. I have done all the configurations and the standard response is working fine. I have created a mail form. Now I am trying to...
View ArticleRe: SAP CRM IC: Call-list creation.
Hi,I would go into actions, and wrote one that will create call and assign to determined call list.please check links below: Automatically adding calls in Call listSAP CRM: Call lists: Creating a new...
View ArticleRe: TREX search interaction records in SAP CRM
Hi,I understand you would like to set up TREX search in notes of IR documents.Notes search is nothing hard for TREX - please check in tcode ESH_MODEL for template CRM_BUS2000126. and in it for text...
View ArticleClik here to view.
Re: SAP CRM IC: Call-list creation.
Hey Radek,Thanks for the quick reply. The links were a great starting point. I would like to add to it: First of all, from my understanding, the Call itself and it's relevant Business Transactions are...
View ArticleRe: SAP CRM IC: Call-list creation.
Hi,"While it will create the Business Transaction it won't know to connect it to the corresponding Call."and this is the logic to be coded here (logic for determination of call list - or search or...
View ArticleRe: Automatically adding calls in Call list
Hey Andrei,Great blog, thanks for the share! I want to add a little to it...For manual/programmed Calls (via ABAP):After creating both the Call and the Business Transaction you are responsible to...
View ArticleCustomer Ineraction Center on the cloud
Hi Im aware that SAP is going to launch something to have the Customer Interaction Center on cloud.is this true.When is it going to be launched ?
View ArticleBCM standard reports in WEBI
Hello experts, I know that starting from BCM 7 standard Webi (Business Objects) reports are available. The question is, where do I find them? Please refer to the document below for the details about...
View ArticleDefaulting the email address in From field.
Hi , I am working on requirement to default the email address in from field and populate the eligible emails ID 's as drop down in from field based on some condition. So I need to overwrite the...
View Article