Re: In Production IC AGENT Bussines role ,iam getting error Worker session error in session initialization(SAM_QUEUE NOT SET ) in sap crm?

Hi Kalpana,

Please take a look at KBA 1954574 - Problems with CRM IC Functionalities related to Communication Session (alerts, greyed out ready/not ready buttons, agent dashboard) in complex system landscapes

This details a few things you need to check.

Let me know how you get on. If you have any questions or concerns.

Kind Regards,

James