Re: I want to add one custom field in search result of account screen,This field i want to set Traffic lights Red,Yellow,Green?

Hi Kalpana

This of course would be a custom requirement.

If you specifically want a Traffic Light I do not think the AET tool would provide the help you seek.

My recommendation would be to check the logic as applied in the Agent Inbox.

Hopefully some of the more serious programmers will be able to provide further guidance.

Regards

Arden