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Re: Report on details of category Schema
Ok maybe my english not the best so sorry for that if it is giving confusion.I can use tabel. I have the category ID. (left side of schema) My problem is I need the link between the table...
View ArticleRe: Report on details of category Schema
Thank you adrian. i will quickly look at the following CL_FSSC_RDS_CATEGO_DATA_PROmentioned in your last post. This might be something to investigate. this looks promising.Thank you very much.!
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Re: Report on details of category Schema
I have sort of worked out how to do this. Will quickly write a report. basic tables to accomplish here is details. So here is how I can get a report. HR_SAL_IRP5_DUP_CH Z1 ZHRL4...
View ArticleI want to add one custom field in search result of account screen,This field...
Hi Team, My requirement is I want to add one custom field in search result of account screen,This field i want to set Traffic lights Red,Yellow,Green?Field name is - INDICATOR Based on customer Belongs...
View ArticleRe: Email Address book search is not getting the mail ids in popup
solved by myself. actually the problem is Email table ADR6 is not updated with BP address numer.. so that is the reason search is not able to pick any emails. Regards,Venkat
View ArticleRe: I want to add one custom field in search result of account screen,This...
Hi Team, Iam looking help here.. ThanksKalpana
View ArticleRe: I want to add one custom field in search result of account screen,This...
Hi Kalpana This of course would be a custom requirement. If you specifically want a Traffic Light I do not think the AET tool would provide the help you seek. My recommendation would be to check the...
View ArticleRe: I want to add one custom field in search result of account screen,This...
Hi Arden, Thanks for your reply.Could you please elaborate more..ididnt get any idea about this requirement.and please suggest the steps and ,any sample code. ThanksKalpana
View ArticleRe: Call list: Execute call as follow-up activity
Thanks for responses. Finally we had to develop a way to confirm the BP, create the interaction record, link it to the call and an activity view to edit it. Regards.
View ArticleRe: Call list: Execute call as follow-up activity
Hi, Why don't you use an activity for call list generation. When starting the call this activity is then directly used as interaction record for the calls and is marked as interaction record in the...
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Re: Email Escalations going right away - ERMS
Hello Aj, After implementation of SAP Note 2121022 E-mail Escalation not working in ERMS, due date and escalation date/time will be determined well even there is no entry in Interaction Center...
View ArticleRe: ERMS Escalation mail empty and sent immediately
Hello Hannes, It might be related to missing authorization of Workflow user WF_BATCH. If the user has no authorization to display or check the mailforms, then it might not work. SAP note 1943736 might...
View ArticleRe: Call list: Execute call as follow-up activity
Hello Sigrid! Yes, calls are created as activities, but as per our business definition, we create an interaction record first, and need to treat the call activity as follow up activity in order to...
View ArticleRe: I want to add one custom field in search result of account screen,This...
Hi Kalpana, they have many blogs for adding custom field in a search and result view. search in scn you will get how to add custom field in search/result view. ex links Creating a Custom field and...
View ArticleRe: Issues with regard to images in mailforms the interaction center
Hi All, Another possible way other than opening up our content server to solve this problem is the following. We are now using images already placed on our corporate website in the mailforms. In the...
View ArticleScroll bar within e-mails
Dear all, I'm working with e-mail activities in SAP CRM 7.1.3. Can anybody help with the problem described below? Within e-mail activity screen, the section related to body has a certain height and in...
View Article"Route to" in email workbench results in an error
Hi, In our CRM 7, ERMS has been working fine. Four days back, a user removed a position from an org unit (accidently). This was the org unit where all emails were being delivered. Today the position...
View ArticleRestrict agent inbox status drop down values based on transaction type
Hi,We have around 20 inbox statuses mapped to different tranaction type and status profile. Now when we can see many other irrelavent inbox statuses when searching for the transactions in the agent...
View ArticleRe: "Route to" in email workbench results in an error
Hi,you may need to recalculate assignment of users to workflow workitems representing emails.Please check in SWIA tcode if those workitems have proper agents(users)assigned.Afterwards it may be needed...
View ArticleRe: Restrict agent inbox status drop down values based on transaction type
Hi,you do not have Transaction type exactly in search criteria - this is only the Category, which is more generic as it could be or transaction type or activity category.and here only generic statuses...
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