Re: How to Knowledge base set up in SAP CRM 7 EHP 3 using HANA
Hello Have you resolved this? I am having the same issue
View ArticleRe: How to Knowledge base set up in SAP CRM 7 EHP 3 using HANA
I found a documemt C29 Interaction Center Knowledge Articles that may be of some helpat http://help.sap.com/saap/sap_bp/BP_CRM_CRM702_XX/HTML/Content_Library_CRM_CRM702_integrated_EN_XX.HTM
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Wrong E-mail status - Service Request
Hello, When a customer sends an E-mail to the Interacation Center, this E-mail is available in Agents Inbox under status "Open". Our system also creates a Ticket automatically. If an Agent click on...
View ArticleStatus change, Service Request
Hello experts, We have a scenario were agent often change status to complete on Service Request to early. Sometimes customers sends a reply mail with additional information. Therefore, Is it possible...
View ArticleRe: Rule Policy and Mail Form- Based on Status of SR
Hello, I have a similar problem as Karthik. However my only requirement is that the Service Request status change from complete to In Process if somone replies to a mail wich has SR tracking ID and the...
View ArticleRe: Inbound Email Integration with a Mailbox hosted on office365
Hello Ravi, How did you solve this problem? RegardsTutku
View ArticleRe: Status change, Service Request
Hi Bendik Firstly the Status Profile attached to the Service Request must be configured to permit the lowering of the status value from Completed to In Progress. Then, I'm not 100% sure if a Rule...
View ArticleRe: Social Media Integration (Twitter and Facebook) with SAP CRM WEB UI
Hi Rashmi, Could you please also check SAP note 1939476? Best Regards,Shawn
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Re: Back and Forward button disappear in SAP CRM IC
Hi, the implementation of the SN 1957612 has resolved the issue BRDamian
View ArticleRe: IC Orders are not replicating to ECC
Hi, Can you share the solution if you remember please. thanks. Haseeb.
View ArticleRe: Back and Forward button disappear in SAP CRM IC
Hi, It's great to know that the issue has been resolved. BRDavid
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Re: Getting error Dynamic navigation to this object is not supported in CRM 7.0
Hi All, I am getting Error " Dynamic navigation for object CRM_SRQM_INCIDENT and action B not supported " when I try to run a task workflow for a "Service Request " . I have tried to find a solution...
View ArticleERMS Issue
Hi Experts,I have configured ERMS. I am creating Service Request transaction manually with an inbound email, then inserting tracking id and sending responses. When an email is received with a Service...
View ArticleRe: Sorting of a column in IC Web
Hi Ritu, iam aslo facing same similar issue..iam sorting custom field ,i want to display descending order..i have added the logic in sort method and do_prepare_output method in complaint component...
View ArticleRe: ERMS Issue
Hello Mike, This is current SAP design. When searching with "Assigned to Me" in the agent inbox, the agent will be able to find those E-Mails as he as been added to the work item created but he is not...
View ArticleLast Agent Rounting
All, We are using CTI integration using a adapter B&S. We want to route the email to last agent replied. B&S told us that we can identify the last responded in SAP CRM Can you pls let us know...
View ArticleRe: CRM 7.0 Agents can't see mails and interaction records.
you have to write the rule to route the email to specific org unit... that way you can control which agent will see the work Item....
View Articlehow to get latest record on top of the result list any changes inbox
Hi All,I have a requirement, any changes in inbox serch latest record should be come fist in result list and latest record marked as read.and also showing change history like time stamp and who is...
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RollBack accidentally erase Class Z
Hello Gurus CRM !!! I've done something horrible, I accidentally deleted the Z IMPL class rapid application, and have damaged the application, At first I wanted enhancet the component and methods for...
View ArticleRe: Error : "function is not supported with the current contact status"
Hi Yuri, have you found a solution about this issue. I am getting the same error in my SAP IC system. Thank you Yoro
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