If you have access to the SAP Ramp-up Information on SAP Marketplace, they definitely have some videos or SIMS in there.
There's some for Loyalty interaction Center...not quite your scenario...but does give an idea of what can be achieved.
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Channel:
SCN: Message List - SAP CRM: Interaction Center
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Channel Details:
- Title: SCN: Message List - SAP CRM: Interaction Center
- Channel Number: 7561210
- Language: English
- Registered On: January 5, 2013, 1:09 am
- Number of Articles: 3700
- Latest Snapshot: July 17, 2016, 4:37 am
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- Publisher: http://scn.sap.com/community/crm/interaction-center?view=discussions
- Description: Most recent forum messages
- Catalog: //interaction371.rssing.com/catalog.php?indx=7561210
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