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Re: CTI Problem in inbound call scenario with Siemens OpenScape Contact Center (CMS)

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Hi Leon,

 

you have to install the Client Software for OpenScape on every worksation.

 

To call the Logon Screen of the Client Software you can create a direct link ("Softphone") on the Navigation bar.

 

For more Details regarding Client Software and Destination for the Logon page, please talk to the responsible person for the OpenScape Contact Center.

 

Kind regards,

Martin 


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