Search crieteria Assigned to is not working in Agent inbox Properly.
Hi Experts,We came across an issue in our project where few inbox items are not appearing in inbox result list if we chose one of our assigned to Group ie finance. If we select Assigned to Group...
View ArticleRe: Search crieteria Assigned to is not working in Agent inbox Properly.
Hi Neetu Take a look in configuration:* Customer Relationship Management -> Basic Functions -> Partner Processing -> Define Partner Determination Procedure Ensure the Partner Procedure has...
View ArticleRe: Search crieteria Assigned to is not working in Agent inbox Properly.
Hi Neetu, In addition to what Arden has has suggested, in case you need to implement some custom logic related to the search, you can check out BAdI CRM_IC_INBOX_BADI. The MANIPULATE_RESP_FOR_SEARCH...
View ArticleRe: How to set up Knowledge article CRM on HANA
Hi there, Please update anyone has idea on above issue.
View ArticleRe: Change E-mail Status Based on Tracking Text
Hello Lars, I see that you have managed to change e-mail priority to "Very High" if email contains tracking text. Do you have the opportunity to explain how you managed this? Regards, Bendik
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Re: Change E-mail Status Based on Tracking Text
Hi Bendik, So when I created this post I was actually trying to define a simple way for an IC agent to understand when it was their turn to respond in the back/forth communication between them and the...
View ArticleRe: Change E-mail Status Based on Tracking Text
Hello Lars, Thank you for replying!Yes, am also trying to define a simple way for an agent to understand when it is their turn to respond. I believe your solution is the way to go When is it our turn?...
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Re: Search crieteria Assigned to is not working in Agent inbox Properly.
Hi Ardan and Akshat.Let me show the issue exactly , as this information is not useful.This issue is random.. thats why we are not able to capture it .. it is happening on few dates and for other date...
View ArticleRe: Search crieteria Assigned to is not working in Agent inbox Properly.
Hi Neetu Could it be that that the Badi which Kumar has described is already implemented and causing an issue? Regards Arden
View ArticleRe: CTI Problem in inbound call scenario with Siemens OpenScape Contact...
Hi Martin, Can you please give me some assistance with CRM using OpenScape connector? Which software do we need installed on the client workstations for the OpenScape connector?Where do I get the logon...
View ArticleRe: CTI Problem in inbound call scenario with Siemens OpenScape Contact...
Hi Leon, you have to install the Client Software for OpenScape on every worksation. To call the Logon Screen of the Client Software you can create a direct link ("Softphone") on the Navigation bar. For...
View ArticleRe: CTI Problem in inbound call scenario with Siemens OpenScape Contact...
Hi Martin, Thank you for the assistance. I will speak to the people responsible for the OpenScape connector. Kind regards, Leon
View ArticleRe: CTI Problem in inbound call scenario with Siemens OpenScape Contact...
Hi Martin, To make an outgoing call, I dial the nummer with the dialpad and I am not able to stop it. It continue counting and if I click to hang up, I get the error: "Status does not allow this...
View ArticleRe: Search crieteria Assigned to is not working in Agent inbox Properly.
Hello Neetu, Did you check SAP Note 1464849 how search for E-Mails using "Assigned To" parameter is executed. By design Agent Inbox is a group inbox. That means that actually the system first checks...
View ArticleERMS: Routing Email to Agent Inbox based on the agent email address
Hello ERMS Experts, I have Requirement below. If an email comes from customer (CTI) and accepted by Agent #1 and responds to the customer. Later customer responds to that same email then the email...
View ArticleRe: CTI Problem in inbound call scenario with Siemens OpenScape Contact...
Hi Yoro, do you click on a physical phone button or on the button in the WebUI. As far is i know, the OpenScape Contact Center does not support hang up funktionallity of the related button in the...
View ArticleInbox result mismatch in GUI & Portal
Hi , CRM Application Interaction center when accessed and executed in GUI shows correct results. For example if the user list has ten categories assigned, he can see all the records for all assigned...
View ArticleGetting Dump in web ui user clicks the transaction launcher link in worck...
Hi Team, I have created one z program for uploading ibase details ,now every thing is working fine .same program user neeeds to access in webui ,so i have created the transaction laucnher link ,is user...
View ArticleRe: any changes in inbox result list of overview page record should be marked...
Hi Ravi, In that case you can use SAP_WAPI_SET_WORKITEM_STATUS for change status accordingly..based on your requirement you have to implement.go through this links.. Change the status of worklow ?...
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