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Re: Search crieteria Assigned to is not working in Agent inbox Properly.

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Hi Ardan and Akshat.

Let me show the issue exactly , as this information is not useful.

This issue is random.. thats why we are not able to capture it .. it is happening on few dates  and for other date it is working fine.

first example: for 12th jan , result is not coming as required for ASSIGNED TO  = LOW EMISSION

When I put Assigned to = my Group,  In inbox, it is showing email related to all  groups.General and

Low Emission Z .

mygrp.png

 

 

yellowlez.png

 

But when i change the ASSIGNED TO   = Low Emission Zone.

It gives no result , although it should give 2 rows which are highlighted above as yellow.

LEZ_Filter.pngnoresult_yellow_highlights.png

 

 

Second Example: When result is coming correctly.for date 13th april

Result is coming as expected.

correctLEZ.png

 

 

Please let me know , Points will be rewarded.

 

Thanks

Neetu


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