Hello Lars,
Thank you for replying!
Yes, am also trying to define a simple way for an agent to understand when it is their turn to respond. I believe your solution is the way to go When is it our turn? How do IC Agents Know When They Should Respond?
However, i haven't had the opportunity to work with a developer yet. Therefore am looking for a temporary solution, like priority changes.
I see that you have action " Set E-mail Priority" in Context ERMS. Did you add it manually in CRMC_ERMS_REPOSITORY?
Regards,
Bendik