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Re: Search crieteria Assigned to is not working in Agent inbox Properly.
Hi Sigrid, Thanks for your input.I have checked the workflow for the workitems which are not appearing in inbox result list. These workitems are not in complete status. and theya re not attached to...
View ArticleRe: Getting Dump in web ui user clicks the transaction launcher link in worck...
Hi Team, Could you please help here... ThanksKalpana
View ArticleRe: Change Workmode when Email comes in & accepted
Hi Yogam,rather later, but at the moment I have a similar issue to solve:I want to influence the IC workmode when saving a transaction.Therefore I created an implementation of the ORDER_SAVE BADI in...
View ArticleRe: any changes in inbox result list of overview page record should be marked...
Thanks for ur rply srinivas,my problem solved but different way I have one more issue how to get latest record first on result list do you have any idea?Result view in INBOX component and my code in...
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Re: Search crieteria Assigned to is not working in Agent inbox Properly.
Hi, Actually, my expectation would be that the work item is in error status if no agents were found (as described in KBA 1850076). Did you check under "Agents" -it corresponds to the selected agents -...
View ArticleRe: any changes in inbox result list of overview page record should be marked...
Hi Ravi, Can you share your solution with us and open a new thread for your new question? ThanksSigrid
View ArticleRe: any changes in inbox result list of overview page record should be marked...
Hi Sigrid, component: ICCMP_BT_BUTTONmethod: EH_ONSAVE lr_entity ?= me->typed_context->btadminh->collection_wrapper->get_current( ). lr_id =...
View ArticleRe: Inbox result mismatch in GUI & Portal
Hi Simran, Do you use a CRM 5.0 or 4.0 system? In SAP standard, there is no GUI application for Interaction Center in higher releases. Best Regards,Sigrid
View ArticleAccount identification profile and grouping in interaction center
Hi Experts, In account create view of interaction center(iccmp_bp_detail/BupaCreate), the grouping selection does not work. The selected grouping does not create BP as per number range assigned to...
View ArticleCRM New Button to IC - Multi-Sessions
I'm trying to add the "New Session" Button ID in the Action Item Layout Button screen. When saving I get the error message entries in table IC_AITEMBTN cannot be edited in connection with customizing...
View ArticleRe: Account identification profile and grouping in interaction center
Please add Screenshots if possible.
View ArticleRe: CRM - get header and item details in single table
If you know the Header guid , use the Relationship defined in Genil Model to read Item Details. In this way you would get the right details and you could use which ever fields you want. Not in front...
View ArticleRe: Account identification profile and grouping in interaction center
Hi Nilesh Have you tried setting the Account Identification Grouping value to blanks. I believe this will enable the user to choose which Grouping they want to use. Regards Arden
View ArticleRe: CRM New Button to IC - Multi-Sessions
Hello Michael, Check out SAP KBA 2093494 New Session button missing on the communication toolbar in CRM IC. Best Regards,Sigrid
View ArticleRe: Account identification profile and grouping in interaction center
Hi Arden, I had tried setting the account identification grouping value to blank, but unfortunately this did not work. However, I have debug the code for this functionality and found that the...
View Articleunable to see the email attachments in IC Agent Inbox
Hi All, we are running on crm7.1, i have configured agent inbox and the email functionality is working fine, we used ERMS in our scenario to route the emails to specific agents. Issue is that: the...
View ArticleIC context area with the order number
Hallo all, I have a requirement if we enter order number in Account Identification profile should get the Order information example BP classification and BP Name in the IC Context Area where as if we...
View ArticleRe: Search crieteria Assigned to is not working in Agent inbox Properly.
Hi Sigrid,Thanks for your reply and notes .I have checked them .1. in my case workflow ,work items are not going in error. They are in ready status for Task 207914 .so there is no point to check...
View ArticleRe: unable to see the email attachments in IC Agent Inbox
Hi Aj, Are the attachments visible in transaction SOIN? If they are missing there as well, we can not display it in the CRM IC E-Mail editor. Then it might be related to the SAP Connect layer or Mail...
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Re: unable to see the email attachments in IC Agent Inbox
Hi Sigrid, I am able to see the entry in SOIN. however the attachment is displayed like below (attached screenshot for the same, please take a look) SAP_BASIS is release 702 , level 0012, highest...
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