- We have made the copy of transactions "Problem" and "Incident" and configured related settings regarding that.We are linking and locking them as our scenarios and it seems to work fine. The issue is that locked service request are showing in agents inbox , which is creating chaos in our case.Is there any way we can remove them(hide or route them )?. We tried to configure rule policy and tried to route the locked service request on system status but it didn't work .
- Is there any way to check agent inbox via GUI ?
↧
locked service request in agents inbox
↧