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STRING_OFFSET_TOO_LARGE Exception
Hi All, When i am creating a Service Confirmation in standard IC AGENT Role, in line items i have maintained End of Work date and Time. After maintaining date and time, clicked on Back button. An...
View ArticleHow to read the Email To Address from Address independent data in service...
Hi,I am new to Email functionality.my requirement is in To Address of email i want to read the email address from Address independent communication.if i check the email componenet it doesn't have any...
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Sort Custom Field before display in Result List for Search by Premise Number
Hi All , I have added 3 custom Field in Result List ( CA, CA Status (Green,Red,Amber), Move-In-Move-out Date ).Before display on screen, its should be sorted based on Ca Status. first should be Green...
View ArticleAnalysis and Analytics: The Big Picture
The two business terms “analysis” and “analytics” are often used interchangeably, despite the fact that each has distinct characteristics of its own.... Analysis and Analytics: The Big...
View ArticleRe: How to read the Email To Address from Address independent data in service...
Hi Venkat, you can get the to address detail in your emailheader.htm view there if you observe page attribute there is structure CRMT_IC_EMAIL_RECIPIENT_DATA to_header that is automatically populating...
View ArticleRe: How to read the Email To Address from Address independent data in service...
Thanks Srinivas for your reply,i have checked the .htm page in mailheader view, yes there is to_header whcih is type CRMT_IC_EMAIL_RECIPIENT_DATA structure. but the email id is generating/getting from...
View ArticleRe: How to read the Email To Address from Address independent data in service...
Hi venakt, the main source of generation to mail bcc,cc is CL_CMPIC_MAIL_WRAPPER_SC class in that go to ONNEW, ONREPLY or onforward.. this are the methods which are trigger when ever you pressing any...
View ArticleRe: How to read the Email To Address from Address independent data in service...
Hi Srinivas,Thanks for reply, actually when i click the mailsender button on service request overview page that time CL_CMPIC_MAIL_WRAPPER_BASE=>FILL_TO_ADDRESS_ONNEW() is triggering. if i want to...
View ArticleChanging Workflow Item Number Range
Hi Experts, We have an SAP CRM IC implementation and when the agent searches in Inbox with a unique Object ID, there are two values returned - one for emails (which is a workflow item number) and other...
View ArticleWhen we use Interactive Scripts in Agent Inbox in SAP CRM Interaction Center ?
Hi experts, Could you please tell me when we use interactive scripts in Agent Inbox? RegardsKishor Kumar
View ArticleRe: How to read the Email To Address from Address independent data in service...
Hi Venkat, what my suggestion is you have to create implicit enhancement for that method and write the logic according to your requirement.in menu goto edit->enhancement options->show implicit...
View ArticleRe: When we use Interactive Scripts in Agent Inbox in SAP CRM Interaction...
Hi Kishor, Sorry, I did not get the question? Can you be more precise? Best Regards,Sigrid
View Articlelocked service request in agents inbox
We have made the copy of transactions "Problem" and "Incident" and configured related settings regarding that.We are linking and locking them as our scenarios and it seems to work fine. The issue is...
View ArticleRe: When we use Interactive Scripts in Agent Inbox in SAP CRM Interaction...
Hi Sigrid, I am new to the interactive scripts. I come to know that why we use interactive scripts in agent inbox, but I don't know how to create interactive scripts in IC Manager. Could you please...
View ArticleWay to Bypass the issue of not finding a Unique BP in ERMS
Hello Everyone,Our business requirement is that we have to create an Interaction record from ERMS using service profile. It is happening but the requirement is that we want the system to create an...
View ArticleRe: Way to Bypass the issue of not finding a Unique BP in ERMS
Hi JK Refer to the Partner Determination Procedure for the Interaction Record. For the Activity Partner, set the minimum as 0. This will stop the error from generating for the missing Activity Partner...
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Re: Way to Bypass the issue of not finding a Unique BP in ERMS
Hi Arden,Thanks for the reply. We create the IR manually for the suggestion which you are mentioning. I have already tried that. The problem is that we get the following message. The method didn't...
View ArticleRe: Way to Bypass the issue of not finding a Unique BP in ERMS
Hi JK I see your issue better now. You'll need to create your own Class and Methods to use in this process. Refer to the ERMS Service Manager section in SPRO. I believe you'll need to create a New...
View ArticleRe: locked service request in agents inbox
Did you try tcode sbwp. Here you can see the Activities under Inbox. Thanks,
View ArticleRe: locked service request in agents inbox
Hi Sumaira There is a BADi which can be implemented to override the standard Agent Inbox processing. The BADI definition can be accessed from SPRO/IMG under the Interaction Center Webclient -> Agent...
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