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Re: Color the text in Account Info Context Area

Hi Ravi, Thanks for the response.  what you have mentioned is for the Account information View, but I wanted to color the Account name on Account Info Communication area of IC role. Thank youAnji

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Interaction Center WEB UI issues

Hi Experts, We are experiencing lot of issues in IC web UI while on call. some times application logged out and sometimes hung. we cannot see these very often but there are issues.Could someone help us...

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Re: Interaction Center WEB UI issues

Dear Friends, Can somebody help me here. Thanks,Venkat

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Categorization schema : Mail Form Template

In the categorization schema can we assign more than one mail form template to same category

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Re: Able to send custom mail form after service request is saved

Hi Raj, Did you use action SEND_EMAIL in IDI? Did you try to define BDC attributes and use it in your mail form? Was the Event triggered, you can follow KBA 2067835 for logging rule evaluation - maybe...

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Re: Able to send custom mail form after service request is saved

Thanks Sigrid

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Re: Interaction Center WEB UI issues

Hi Venkat,  This is really difficult to answer without knowing the scenario and the product version . Actually, heartbeat using browser dog and/or watchdog checks if the agent/browser is available - if...

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How Create entry in activity clipboard

Hi gays, I created a Z report to create interactions and have a requirement that have to add the BUAG for that it appears in the activity clipboard when will acess  interaction from the web client....

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Re: Call Transfer between agents delaying..

Hi Experts, can somebody help me pls. Thanks,Venkat

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Re: Interaction Center WEB UI issues

Thanks Sigrid, will implement the notes and update. looks these notes would solve our issue.Thanks much. Rgds,Venkat

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Re: How Create entry in activity clipboard

Hi Pedro, For that, you have to create a relationship between the interaction record and the business agreement. Among other alternatives, you can use FM BINARY_RELATION_CREATE_COMMIT with a...

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Re: How to link the attachment from the incoming mail to the service ticket...

Hi, You should be able to achieve your requirements using SAP standard by defining rules in the rule modeller (condition and actions).  Check the actions in the rule modeller for context ERMS - hint:...

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Re: telephony buttons switch to "not ready" and error in ICI_TRACE

Hi Glen, We have an issue with the Ready/Not Ready buttons getting grayed out. I have done the CRM_ICI_TRACE using CRM_ICI_TRACELEVEL as the parameter in SU01. But for one of the user I got the below...

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Interactive Script Editor

Dear Champs !!!, i am going to create Interactive Script in IC-Manager Role. Initially i got an error of Java plug in than i install updated version of Java .But now after installation of Java when i...

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Re: Interactive Script Editor

Hi, Which browser, JRE and CRM version do you use? Best Regards,Sigrid

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Re: Interactive Script Editor

Hi Sigrid , Thanks fr reply I am using Internet Explorer 11 Version , Google Chrome , CRM version 3 , i am not sure abt JRE , weter it is downloaded or not .if it is essential ten which version i shld...

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Re: Context transfer not happening during call transfer

Hi, Were you able to resolve above issue? Please advice.

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Re: Interactive Script Editor

Hi, SAP Note 717921 talks about Required JRE version for IC WebClient. Additionally, I suggest to download the newest version of the script editor applet by following SAP Note 2065917. Best...

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Re: CTI Problem in inbound call scenario with Siemens OpenScape Contact...

Hi Martin, Can you assist me with another question please. I spoke to the people responsible for OpenScape but they said that there are license issues with the Client Desktop. Is this the correct...

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Re: CTI Problem in inbound call scenario with Siemens OpenScape Contact...

Hi Leon, i assume, that this is the right client software. As the user has to be logged on to the OpenScape client aswell, unfortunately i do not see any other option. RegardsMartin

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