ERMS rule policy - Change status to PRO
Dear All, We have ERMS rule policy configured in your system.´ We are now routing incoming emails to the service request responsible or to organizational unit if there is no service request...
View ArticleRe: When is it our turn? How do IC Agents Know When They Should Respond?
Hi Lars, Thanks for sharing your approach to this issue. We are routing emails linked to a request by a tracking ID to the service request responsible (IC agent)( if assigned to the request ). What we...
View ArticleInteractive script: How is survey response stored
HI Experts, We have successfully implemented dynamic survey using interactive script. But I am not able to understand where is this response getting saved. Is there any table where we can view the...
View ArticleRe: How to link the attachment from the incoming mail to the service ticket...
Hi Srini, I can get the Object Id now. I have debug the code and found that there is no CON_ID Guid for Attachments. How to get the GUID for attachments? If we get the guid then we can link the...
View ArticleCall Transfer between agents delaying..
Hi, Can someone help me in resolving the below issue. Issue: When transferring the call to another agent the IR details not flowing with the call attach data(after some delay they are getting into...
View ArticleRe: How to link the attachment from the incoming mail to the service ticket...
Hello Experts,I have some progress, I can get the attahcment details as : lr_sc_mail_data->body INTO ls_body WHERE is_attachment EQ 'X'. I can see the filename, mime type, entire data in one string....
View ArticleSerial Number in ERP Sales Order
Hello, in CRM IC, would you know how we could insert Serial Number in integrated ERP Sales Order?From SAP documentation it may not be possible in standard:...
View ArticleRe: Call Transfer between agents delaying..
Hi There, can somebody help me on this. Thanks,venkat
View ArticleRe: Browser Not responding/ Screen freezes in ICWC
Hi All, We are also facing the same issue. could someone give me the solution how to rectify it as we trying from long time. Even SAP OSS message raised for it and no help from them yet. Thanks,Venkat
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SAP CRM call recording file from BCM
Hi there Experts, We receive from BCM system CAD with Call recording file name. Unfortunately, this link is not visible anymore after contact end (in interaction record, contact history etc.)The only...
View ArticleAble to send custom mail form after service request is saved
Hi Experts, we should be able to send custom mail form after service request is saved: 1) we created cusotom mail form using a custom context (we didnt chose the existing service request context)2) we...
View ArticleColor the text in Account Info Context Area
Hi, In Intraction Center role, I want to show the Account Information with different Colors based on Conditions. If the Business partner is not having any address show in one color, otherwise show in...
View ArticleRe: How to Color Alert Text
Hi Frank, Are you able to change the color dynamically? Please let me know. I have similar requirement. Thank youAnji
View ArticleRe: How to Color Alert Text
Hi all, This is SAP standard functionality, Blog http://scn.sap.com/people/cathy.ma/blog/2010/12/29/sap-crm-70-ehp1-alert-and-broadcast-message-formatting Also check Creating Alerts - Interaction...
View ArticleRe: Disable a field in Search Criteria in WEB UI CRM
Dear Naresh, Thank you very much.I followed your step then i can greyed out my custom field already.Especially "Remove all other code which is automatically generated in GET_I method." First, i used...
View ArticleRe: Need to modify values in Inbox Dropdown for Sort By
Hello Tom, How did you achieve solution to this requirement, adding custom attribute to sort by field?Please advice. Regards,Kapil
View ArticleRe: How to Color Alert Text
You could get more information here http://scn.sap.com/docs/DOC-62166
View ArticleRe: How to Color Alert Text
Thank you Lyda and Sigrid. We are in CRM 7.0 system and dont have the option for "Define Themes for Alerts". Is there any way to acheive this in 7.0 system. Also I want to update the Text with...
View ArticleRe: Color the text in Account Info Context Area
Hi Anji,plz add the below code you will get red color on text . data: lr_msg_srv TYPE REF TO cl_bsp_wd_message_service.data: lv_street type AD_STREET. clear: lv_street. lr_msg_srv =...
View ArticleRe: CRM 7.0 ICWEB: Agent Inbox Search Operators
Hi Priyanka, Were you able to find the reason behind this. I have a case where a single user is getting the search operator as "Equal to" instead of "Is". I have not yet received details about the...
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