Re: How to read the Email To Address from Address independent data in service...
Hi Venkat, Did you resolve the issue..? if ur getting any problem please let me know. Regards,Srinivas.
View ArticleRe: How to read the Email To Address from Address independent data in service...
Hi Srinivas,when i click the MailSender button on overview page, first ONNEW() method is triggering from the class CL_CMPIC_MAIL_WRAPPER_SC.. finally the email id is getting from method...
View ArticleRe: locked service request in agents inbox
Hi Sumaira Which user would navigate through 750 entries? I would reconsider this limitation firstly and then nothing beats well written code. The Badi is the right place to perform the filtering you...
View ArticleRe: How to read the Email To Address from Address independent data in service...
Hi Srinivas,actually for cl_cmpic_mail_wrapper_sc having super class CL_CMPIC_MAIL_WRAPPER_BASE..inside this CL_CMPIC_MAIL_WRAPPER_BASE class method FILL_TO_ADDRESS_ONNEW( ) is getting the mailid of...
View ArticleRe: locked service request in agents inbox
Arden , Thanks , At this period of time we have got 32 end users which are using agents inbox. Each have same capacity (i.e 750). We will implement the mention BADI for filtering out the require...
View ArticleDefault product in service tickets
Hi all, We have made a new transaction for service tickets and have a requirement to make product ("investigation ") default in that, in order to calculate SLA. We have already checked the SLA...
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Re: How to read the Email To Address from Address independent data in service...
Hi Venkat, what you have to do click on spiral nd place the cursor on your implementation name click on change mode. that will allow to change. Ex:Regards,Srinivas.
View ArticleRe: How to read the Email To Address from Address independent data in service...
Hi Srinivas,Thanks now i am able to write inside enhancement. Here i need to get the current service request/order id(which is from SRQM_INCIDENT_H/IncidentHeaderEF ), pls help me how to get that...
View ArticleRe: How to read the Email To Address from Address independent data in service...
Hi Srinivas,what i did in the event method of Mailsender button of SRQM_INCIDENT_H component overview page... i got the email id... that i am exporting as memory ... then importing into to...
View ArticleRe: How to read the Email To Address from Address independent data in service...
Hi Venkat, You will get con id in your enhancement based on that get the service order id. exporting into memory that will give redundancy issues in future so avoid that try to get service order id in...
View ArticleRe: How to read the Email To Address from Address independent data in service...
Hi Srinivas,Thanks for your reply, sure i will give the marks and mark it as answered as you suggested. right now with export it is working fine, i will check above suggested link also. at present in...
View ArticleRe: How to read the Email To Address from Address independent data in service...
Hi Srinivas,i can use BUPA_CENTRAL_GET_Detail function module...to read the address independent communication for partner.. but if we have more mail id's it will be difficlt to find which is assigned...
View ArticleRe: How to read the Email To Address from Address independent data in service...
Hi Venkat, Right now i don't have system access for giving right input so what my suggestion is based on partner number try to get email id using select statement. for example in but000 you will get...
View ArticleRe: How to read the Email To Address from Address independent data in service...
Hi Srinivas,I tried that, actually when we assigned the mail id at independent address communication block it may not update the ADR6 .. that is the reason with Select queries or...
View ArticleRe: How to read the Email To Address from Address independent data in service...
Hi Venkat, you can do one thing use bp_addr component into your srqm_xx_h component i think is give long procedure to access this component and getting values. or load the bp_addr_search model and...
View ArticleCustom details in CTI- Communication Box
Hi,We got requirement in IC_Agent business role. In CTI toolbox there 3 boxes one is to display Confirmed account details second is to display user Alerts Third is to display technical information...
View ArticleRe: Custom details in CTI- Communication Box
Hi Hari, KBA 2161942 explains how to configure the header. Best Regards,Sigrid
View ArticleRe: Custom details in CTI- Communication Box
Hi Sigrid,Thanks for quick response.I had checked that configurations already. As per my erquirement i can configure only one block but how I can pass custom data to that BLOCK. Thanks,Hari
View ArticleRe: Custom details in CTI- Communication Box
Hi Hari, Were you able to open the KBA - actually it explains how to add on custom component using context area profile to the configuration? Best Regards,Sigrid
View ArticleHow to change the navigation bar profile from left to right on CRM web ui...
Hi, I want to change the appearance of navigation bar profile which is by default on left side of the screen but i want to move that one to right side of the screen. can anyone please let me know how...
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