Hello Matt, You can try to create an IVR at your CTI side in order to include the correct parameters into the webservice call. CRM will receive this request and after delivering the results, your IVR will receive them from CRM. Searching at SCN, you can find information on how webservices can be created and consumed at CRM: http://scn.sap.com/thread/1731234 Best regards Reyes
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