Re: Current Interaction Record - Account Overview Page
Hello Bendik, What might also help is to include the activity clipboard of the interaction record in the navigation bar. There you see the description of the IRec but you can also easily navigate to...
View ArticleRe: How to block specific E-mail Address from sending Outbound Email from SAP...
Hi, See KBA 1861686 . It explains how to use ERMS rules to prevent loops in case of Out of office reply to an Auto acknowledgement E-Mail Best Regards,Sigrid
View ArticleConvert class ->Local types option is disabled
Hi , We are trying to implement note 2054905 , but in se24 the option to convert class->local types is disabled. We are on crm ehp2 How do we enable this. Thanks
View ArticleRe: Current Interaction Record - Account Overview Page
Hello and thanks for replying! Am aware of the need for a developer, but I really appreciate the information about the Assignment Block. I did not know where to locate it. When it comes to the Current...
View ArticleRe: Current Interaction Record - Account Overview Page
Hi Bendik Not sure which component you're now referring to in this regard. But it should be possible using Standard Screen Configuration to make the Process Type visible. If that doesn't help could you...
View ArticleIC agent inbox
Hi CRM Experts, My requirement is to enhance the IC agent inbox with the custom field and when user searches the related drop-down field for the field the result should be displayed ??? I came to know...
View ArticleRe: Default product in service tickets
Thanks Arden for the reply , We some how realized that the root cause was the newly added SLA component on web-ui and after we made that display only , we are getting our SLA calculated .But still we...
View ArticleRe: How to block specific E-mail Address from sending Outbound Email from SAP...
Thanks Sigrid. I really appreciate the link to the KBA. I should have searched for the note first. Anyways, thanks for the response.
View ArticleRe: Default product in service tickets
Hi Sumaira On the first point I find that the SLA calculation is performed on the setting of the Priority value...so if you're setting the Subject next and the SLA is not calculating, my understanding...
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Activity search not populating for transaction type
hi, I have added a new transaction type but when i search for that transaction type no result is shown even when there are transaction for that type for a specific user. for other user I have also...
View ArticleRe: Activity search not populating for transaction type
Hi Priyanka: Turn on the trace for both the user and see what is missing with the help of Security team. It seems to be authorization issue. Best regards,Mayur Shah
View ArticleRe: Activity search not populating for transaction type
hi, We dont have a security. Can you help me where to check in trace or how to get the authorization missing information. Because when i check su53 for the user, i dont get authorization failed....
View ArticleRe: Activity search not populating for transaction type
Hi Priyanka, Can you check the following. 1) If the issue still persists when you log in through a common role which has full access. 2) Check if you have any enhancements for the search criteria...
View ArticleHow to get the attached data from SAP CCS
Hello Friends,I have a problem. When I reply an email with attachment to customer using SAP CCS, I can't see the attached data from ICI TRACE LOG and the page of CCS.Our integration team need the...
View ArticleRe: IC agent inbox
Dear Harish, Please check the documentation from my colleague, regarding the Inbox Enhancments.How to Integrate a New Search Attribute into the Agent InboxI hope this would help. Cheers,Sumit
View ArticleRe: Webservice for ICI to interogate CRM based on Calling Line ID
Hello Matt, You can try to create an IVR at your CTI side in order to include the correct parameters into the webservice call. CRM will receive this request and after delivering the results, your IVR...
View ArticleRe: Auto Acknowledgement ERMS Conditions
Hi Bendik, Check 1861686 ERMS: Out of office reply to an Auto acknowledgement causes a loop for an explanation Best Regards,Sigrid
View ArticleRe: System not populating Interaction Record Number in Auto Acknowledgement
Hi, Try to implement SAP Note 2187257 and useAttribute: General Tracking TextAttribute Category: Additional Fields Best Regards,Sigrid
View ArticleRe: How to avoid the set of employee responsible in IC?
Hi Manfred, If this is still required, I propose to take advantage of the Custom Connection program for CRM starting in August 2015.https://influence.sap.com/crm2016. For example, you can submit a...
View ArticleConfirmed account do not get transfered
Hello friends,I has some problem when I test the function of ICI with SAP CCS.1.The first agent has confirmed the account after accepted the coming call. The account is identified automatically when...
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