I would like to know whether SAP supports Avaya -EMC for e-mails as would like to know whether Avaya would be passing an email to CRM since Avaya is leveraging EMC’s skill based routing for all inbound mails.We would like to know in this case, will the e-mails be updated as interaction record and where the mails will be stored if EMC is in place avoiding as not using mail server.
Kumar