Re: My group search list for ERMS email - not working correctly
Hi Andrei - As per this note the standard logic would display result on my grou search based on the users assigned to that group/org. In my scenario, even though the users are assigned to a position in...
View ArticleRe: My group search list for ERMS email - not working correctly
Dhara, related to your first issue with search. You've said:In transaction SW1I the Responsible No value is showing the correct org unit which is specified in the rule modeler.But the system looks only...
View ArticleRe: My group search list for ERMS email - not working correctly
Hi Andrei, The search for agent inbox can be tweaked if assignment happens correctly. In my scenario, I am not sure if my assignment is happening at all. It wont be possible to route the result flow in...
View ArticleRe: My group search list for ERMS email - not working correctly
Dhara, you're trying to resolve all issues at once. Proceed with each one by one. What I'd suggest regarding the search is: put a controlled infinity loop in the mentioned BAdI, send an e-mail and...
View ArticleE-mails through Avaya/EMC
I would like to know whether SAP supports Avaya -EMC for e-mails as would like to know whether Avaya would be passing an email to CRM since Avaya is leveraging EMC’s skill based routing for all inbound...
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Meeting time in email body is copied as 24hr format rather than 12 hr
In CRM 7.0 EP2 webui, when sending email to Meeting Attendee's for a newly created Activity under Sales Pro role, the meeting time copied in email body shows 24 hr military time format like 23:00:00...
View ArticleDisplay mode Interaction Center
Hi, I´m searching for information about the display mode after saving a lead, a contact activity, etc in the interaction center, I been reported with an "issue" that the fields are still open after...
View ArticleAvaya EMC with SAP CRM
Hi All, We need to integrate Avaya EMC Contact center application with SAP CRM 7.0, I would really appreciate if any one has come across or done CTI integration with Avaya EMC for e-mails routing. Kumar
View ArticleDisplay mode Interaction Center
I found this http://scn.sap.com/people/sigrid.wieshofer/blog/2012/02/23/understanding-the-behavior-of-crm-uiu-views-in-ic i think that this will resolve my doubt.
View ArticleUnable to view body of email in SAP CRM 7.0
Hello Gurus, We are experiencing a problem when trying to migrate an email from Microsoft Outlook to SAP CRM. After selecting the account, the body of the email is replaced by a message "Document has...
View ArticleTransaction Launcher with New window and Keep Work Area Flag Set
Hi Experts, I am facing one Issue regarding transaction launcher. We have created transaction launcher to launch External URLs from Web UI. But when when we click on the link in UI the first opens in...
View ArticleRe: Adding call in a call_list
Hello, Viacheslav. If you look a little bit deeper in this FM you'll see the reason.In it CL_TM_CLM_INTERACTION=>Create is used to create actual call.If you look inside it you'll see that only the...
View ArticleRe: Adding call in a call_list
Thanks for your help , i got it already why it's happened.But special thanks for link it's all i need!!!!!!!!!
View ArticleHow to access one components data in another component?
Hi Experts, Could any one explain me how can I access one comonents data in another component? Example : I need to access Marketting attributes data (this is present in component BP_DATA ) while...
View Articlecalling web dydnpro url and passing parameters by a button click
Hi GurusI got a requirement where in which i need add a button in over view page, when the button is clicked it should call an web dynpro url along with that i need to pass bp number as parametr. and...
View ArticleRe: Adding call in a call_list
Viacheslav, something strange just happened. I was answering your last question about read-only attributes. But it seems that you've deleted it. Anyway I post this here if you'll need it. You asked...
View ArticleRe: How to access one components data in another component?
Hi Munikumar, You can access the corresponding context node by binding it to the component controller. You can check the component controller class' WD_USAGE_INITIALIZE method and see if the...
View ArticleRe: Adding call in a call_list
Almost all is done but i can't find where i can specify address_number or pers_number to my call.. It's "read_only" in instance of CL_TM_CLM_INTERACTION and none of those classes(...
View ArticleAccount Identification profile for multiple BP's
Hi All,I am facing an issue in Account Identification for multiple business partners, after confirming the acount the corresponding Objects is not displaying.Even i cheked manually by entering the...
View ArticleRe: calling web dydnpro url and passing parameters by a button click
Hi Prashant, You may use Transaction Launcher. You could follow below steps: 1. Create URL and its parameter Tcode: 'CRMC_IC_LTX_URLS'.2. Use the same in Transaction Launcher wizard.3. Create button in...
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