Speed Dial with CTI Toolbar
Hi Tom, There is no standard button for Speed dial in CRM. But there is a DTMF button through which you can trigger special functions on CTI/CMS switch like Call recording. Please find the below link...
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Re: Interaction Record History & Notes History
Hi' I do not know if you can help me with another question regarding the History Profile - I hope so I confirm an Account AND a Contact Person in the Interaction Centre.In the "Last Interactions" I...
View ArticleRe: Activity meeting time shows 24 hr military time instead of 12 hr format
Goto Tcode SU01 Enter your USER ID Click on Default tab check field Time Format (12/24h) for that User ID. Regards,Vaibhav Shah
View ArticleRe: Need to display Custom contact person relatioships in Contact person AB
Transaction codeCRMC_IC_BPDROFXSAP CRM IMG menuCustomer Interaction Center à Interaction Center WebClient à Master Data à Define Account Identification Profiles Goto Account Identification Profile...
View ArticleRe: CRM 7.0 Agents can't see mails and interaction records.
I am working on setting up ERMS for our client and I have completed all the basic config and the emails are showing in the inbox, outboud/inbound flow is also working fine. The rule is set to create...
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Re: Activity meeting time shows 24 hr military time format like 23:00:00 EST...
Also to add, I changed SU01 setting for my user to 12 hr but still getting same military time display. In webui personalization, I also have 12 hr selected. Issue is happening when you save the meeting...
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Re: After 7.0 EP2 upgrade, in Webui personalization popup Font field is missing
Thanks, that was it!!! One more thing, I see only three choices in Font dropdown, Standard, 10 point and 12 point. Is that expected? I was expecting a bigger range, say 10 to 20 point. When I switch...
View ArticleRe: Activity meeting time shows 24 hr military time instead of 12 hr format
Thank you, I did change SU01 setting to 12 hr but still getting same military time display. I think I didn't explain well, its when you save the meeting and a popup generates asking "Do you want to...
View ArticleRe: Activity meeting time shows 24 hr military time instead of 12 hr format
Login to webui Click on Personalize than Personalize Settings popup will open with option time format change time format save logout and again login test now Regards,Vaibhav Shah
View ArticleBlank screen for Inbound Email, but context area remains
Hi Friends Recently we have Email functionality Live in business and we found an issue as below An Inbound Email landed on Agent Interaction Center, but Identification screen is full blank but context...
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Re: Activity meeting time shows 24 hr military time instead of 12 hr format
I tried that as well. Still same thing. Do you think its when text for time is being copied over from Activity to email body? There must be a code that picks meeting time and copies in email body. Just...
View ArticleRe: CRM 7.0 Agents can't see mails and interaction records.
Hello, Dhara. It'd be better if you start your own discussions for your issues and questions.
View ArticleRe: Alert on new arrival of e-mail
I have a similiar requirement too. If you got any solution to this, could you please share it. Thanks.
View ArticleRe: CRM 7.0 Agents can't see mails and interaction records.
Sure Andrei. I have opened a new thread for these queries.
View ArticleRe: Alert on new arrival of e-mail
This is v much standard in CRM. All the subsequent emails with tracking id will be at the top of the search result in the agent inbox when the agent searches the emails for today or for a specified...
View ArticleAuto Navigation to the Query list from the Alert
Hello , We have a requirement , where in system to show the list of open queries (only in number) for the confirmed business partner with hyper link in the alert area of the agent UI screen. The...
View ArticleMain Categories not displayed in Agent Inbox
Dear CRM experts, I have customizing the following steps in spro: Agent Inbox Inbox Search Definitions Define Element Categories for Searches Define Time Periods for Searches Define Inbox Status Map...
View ArticleRe: My group search list for ERMS email - not working correctly
Hello, Dhara. Seems that this is a standard logic. Please refer to Note 1433713 - Performance 'Assigned to' parameter in IC Agent InboxAs stated in this note:When you do a search by group or groups in...
View ArticleRe: After 7.0 EP2 upgrade, in Webui personalization popup Font field is missing
Have never played with this option. But you can check the logic in the same view. Drop down values for this field are filled from table gt_font_size. Which is filled in the DO_PREPARE_OUTPUT method of...
View ArticleRe: Alert on new arrival of e-mail
I understand it’s a standard functionality that search by timewould display all the emails. However, when I do a search by my group, it doesnot narrow the search to only those email/service ticket...
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