Hi MAdhu,
Are you using webdispatcher？
Please check if you are using logon group for some of the CRM web services. If logon groups are used, it is important that all required services are part of the same logon group. As far as I know, it does not work setting the logon group on the root level.
You can set the logon group either on individual service level(You can find a list of these services in note 1295006 - Mandatory SICF services for IC WebClient.),
or you can try to set it on the /sap node.
You can run the following command on the relevant Web Dispatcher and check the output of logon group:
sapwebdisp pf=<profile> -checkconfig
If this is not the case, then you need to:
1. read note and check the points mentioned in note 1330726 - IC Webclient Alerts FAQ Noteand compare also your settings with the attachment "Alert_configuration_guide.zip"in this note.
2.take and check the log according to KBA Below.
2067835 - Logging Rule Evaluation for Event Driven Interactions
3.Take Httpwatch trace and find if anywhere weird.
4.You can also debug from method below.
CL_CRM_IC_ABAP_ALERT
METHOD /RAISE_ALERT_EVENT
CL_CRM_SMF_SERVICE_MANAGER
METHOD / EXECUTE (CL_CRM_SMF_SERVICE_MANAGER
5. There are also some correction notes for Alert not displayed issue, following is just an example. You can search and make sure you
have already applied them.
1550887 Alerts not getting displayed in the context area
1618267 Poll free alerts not displayed in context area
Best Regards,
Bruce