Hi Log,
I only know now that the attendant user dont use SAPGUI, then the workaround that i did dont work, because she use a copy link to access the CRM_UI. Then i will follow the solution that you say, get the last certificate from the BCM server and install in the STRUST in CRM.
When i do this i will reply if its works.
Thanks,
Cleiton Folster Eli.