Re: Alert is not triggering
HI Arden/Bruce/David, I have tested this alert yesterday, but It didn't work. Today I have retested again , It is working now. The alert is displayed. I am not sure what might be the reason. Thanks...
View ArticleRe: CRM Checklist Functionality
Hi Panduranga,Your second question is not clear, the functionality is such that Standard offers 2 types of Checklists: 1. Simple Checklists 2. Decision based Checklists In both cases,...
View ArticleRe: Login box appears by working with emails
Hello there, Many thanks for the help! Unfortunately, the error still occurs. Further, my agent repeatedly report that the application freezes. As a result, they must restart the PC. Our Release...
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CRM SAP GUI logon to CRM
Hello, we are on CRM 7.0 ehp6 on Linux Hana db. When I go to CRM_UI And select one of our custom trans it gives me I click on open and I am able to sign back on to our CRM system...
View ArticleRe: CRM SAP GUI logon to CRM
Hi Kenneth Have you spoken to your Basis Team regarding this? They should be able to resolve the issue. Regards Arden
View ArticleRe: BCM/CRM Integration with SSO
Hi Log, I only know now that the attendant user dont use SAPGUI, then the workaround that i did dont work, because she use a copy link to access the CRM_UI. Then i will follow the solution that you...
View ArticleSAP CRM 7.0 integration with Cisco Unified CCX
Hello everyone,I have been trying to find this information on CISCO's website and on SAP's website but I have not been able to find the right answer. Our client currently has a Cisco VOIP Telephone...
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Auto Acknowledgement - Object (ID)
Hello, Customers receive an Auto Acknowledgement when they send an email to the Interaction Center. However, this Acknowledgment do not have any tracking number or reference ID. Therefor, am...
View ArticleRe: Auto Acknowledgement - Object (ID)
Hi Bendik Last time I configured this the Object ID available was I believe a Service Ticket reference. This need to be added to the form which the Auto Acknowledgement returns. Regards Arden
View ArticleRe: Catalog C1 has an invalid Catalog Category C? Error Message
Hi Bruce Apologies for a belated response as I was ill and in the hospital. I am back to work now. Although your suggestion regarding table CRMC_SUBJPROFIL was very helpful, I am still unable to see my...
View ArticleRe: Auto Acknowledgement - Object (ID)
Hello Arden and thanks for replying, I know that Service Request/Ticket tracking text can be used as a reference. This works if the system automatically creates a Request when customers sends an...
View ArticleHyperlink in Alert for IC Agents
Dear experts, I am working with Alert and Rule Policy customizing for IC Agents. The alert working fine when I´m using BPCONFIRMED event. However, the hyperlink is not working (I can see the...
View ArticleFull Access Permisions
Hi I need to know if there is a Role or Permision that gives me full access to the CRM Interaction Center and see what I have there. This is because I am taking charge of the CRM Interaction Center but...
View ArticleRe: Full Access Permisions
Hi Juan, Please check role 'SAP_CRM_UIU_IC_AGENT' and documentation, you may copy and customize as per your need. Regards, Anil
View ArticleRe: How to remove a button in Activities transaction?
Thanks for the help, Arden! I did connect with the developer and it seems like some custom code was causing the issue.
View ArticleRe: Full Access Permisions
Hi Juan, Get the business role IC_AGENT assigned to your user profile in SU01. This role will give all the standard functionalities of an interaction center. If the requirement is an industry specific...
View ArticleRe: Hyperlink in Alert for IC Agents
1. Do you mean you have generated an event method for event ALERTCLICKED? Is it executed when you click on the hyperlink of the alert? 2. If in debugging mode, you find the logic link has been...
View ArticleRe: saving of interactive script response in CRM
Hello Aneesh,Have you found out the solution?If not, would you please give a more detailed description of all the steps of "the response for each Business partner for interaction scripts"? Best...
View ArticleRe: Interaction record Reason configuration
Hello Madhu, Just to confirm the fields: For the reason field, it is BTSUBJECTF->STRUCT.CONC_KEY of viewICCMP_BTSHEAD/BTSHeader, for the categorization tab, it is GSMCDDLB/DropDownList. Is it?. Not...
View ArticleRe: Interaction record categorization is blank
Hello Madhu,In IC Manager role, search schema with 'application ID' = 'Business activity', Status = 'Active', do you get any result? Is your expected schema returned?If not, pls assign 'business...
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