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Auto Acknowledgement - Object (ID)

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Hello,    

 

Customers receive an Auto Acknowledgement when they send an email to the Interaction Center. However, this Acknowledgment do not have any tracking number or reference ID. Therefor, am wondering if it is possible to have Object (ID) as a attribute in the Auto Acknowledgement mail form.

 

 

 

When talking about Object (ID), i mean this one:

 

Object ID.png

.

Any ideas?

 

Regards,

 

Bendik


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