Re: Back button doesn't returns search and result view : overview page goes...
Hello Suresh,I'm wondering if you have resolved the issue.From my understanding, the issue happens only to one specific service request. is it? Have you checked if the issue still happen when user...
View ArticleRe: CRM Checklist Functionality
Hi Panduranga,You can use the checklist functionality in 'Business activity' transaction types.Your second question is not clear, the functionality is such that Standard offers 2 types of Checklists:...
View ArticleRe: Interaction record categorization is blank
Hi Madhu, I think you may have not done following customzing. Please follow and retest thebehavior. 1.run t-code: crmc_ui_profle and find your business transaction profile inbusiness function profile...
View ArticleRe: Full Access Permisions
Hi Juan, Actually I am not so clear with your questions. Do you mean you have not enough authorizationsto run some transactions on IC WebUI. Or you want to manage the IC agents. Actually, business role...
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Unable to create AET field in interaction center ibase screen ?
Hi Team, I am unable to create AET field on interaction center I base screen.if i create AET field on IB_IBASE object ,Component ,the field is not available on configuration level.Could you please...
View ArticleRe: Unable to create AET field in interaction center ibase screen ?
Hi Team, Still i am looking help here..Could you please help. Thanks kalpana
View ArticleRe: Unable to create AET field in interaction center ibase screen ?
Hi Kaplpana, Please read KBA below to resolve the issue. 1575472 - Newly added fields/attributes not shown in CRM Web UI, configuration or component workbench Best Regards,Bruce
View ArticleRe: CRM SAP GUI logon to CRM
Hi Kenneth, Good morning. Unfortunately this is how the behavior of Microsoft Internet Explorer. If you don't want to see the promptep pop up, please follow the instructions in SAP Note 604324. 604324...
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Re: Unable to create AET field in interaction center ibase screen ?
Hi Bruce li, Thanks for your reply still my issue was not solved..when i am going to create AET field on Icagent ,Installed Ibase view,here when i click on create field ,so here i am just created Test...
View ArticleRe: Unable to create AET field in interaction center ibase screen ?
Hi Bruce li, Still iam facing this issue please help here.. Thankskalpana
View ArticleRe: Unable to create AET field in interaction center ibase screen ?
Hi kalpana,Do you mean you only encountered this problem in specific business role. Then I think you can checkwhich configure key is assigned to other business role without this problem in t-code:...
View ArticleRe: Unable to create AET field in interaction center ibase screen ?
Hi Bruce, Thanks for your reply ..see here problem is i have created AET field on ICAGENT Ibase details component -ICCMP_IBASE,View-ICCMP_IBASE/IBCompSearch here i am created AET field but after...
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IC ERROR
Hi I am having problems and the error it gives me we dont know how to solve it.
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How to remove or hide Interaction center installed ibase view on web ui?
Hi team, I want to remove or hide interaction center installed i base view on web wui .how to do this.in configuration i am unable to select on configuration and caption also i am unable to select on...
View ArticleRe: How to remove or hide Interaction center installed ibase view on web ui?
Hi Team, Still i am looking help here.please help. Thankskalpaan
View ArticleRe: How to remove or hide Interaction center installed ibase view on web ui?
Hi kalpaan, From screenshot, I think you are not using "Account Identification Profiles for Multiple Business Partners". Then you can delete the relevant entry from your Account Identification...
View ArticleRe: IC ERROR
Hi Juan, Good morning. In order to understand your issue more clear, may I know following？ 1.Could you please help to check if the symptom is reproducible with user parameter WCF_IGNORE_ENHANCEMT...
View ArticleRe: SAP CRM 7.0 integration with Cisco Unified CCX
Hi Jacques, You can check following link about ICI intergration and SAP Certified CTI providers. SAP CRM Integrated Communication Interface (CA-ICI)...
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Re: IC ERROR
Hi Juan, Then this is a BI report loading issue instead of IC issue. You can find BI report0TPLI_CRM_CTI12_Q001_5 is your BI report ID defined in t-code: transaction crmc_ui_bi.Then please involve BI...
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