Hi All,
I have configured ERMS for incoming mail , Everything is working Fine , However I am running into a little trouble off late I am creating interaction record on receiving an inbound mail things are working fine If i have maintained the E-mail against a BP, However the same is not working if there is no E-mail ID maintained against a BP no interaction record is getting created.
Could any one please help me to suggest a way where we can skip this identification of BP to create an Interaction record. as in our business scenario an potential prospect can also enquire about certain details through mail in this Case there is no BP and thus no interaction record.
Regards,
AB