Hi Mohit
Yes, it is standard functionality to search Emails in the Agent Inbox
Refer to SAP CRM Best Practice Guide C78. This should have all of the steps you require for configuring.
Also checkout the 882653 - Agent Inbox Faq
Regards
Arden
Hi Mohit
Yes, it is standard functionality to search Emails in the Agent Inbox
Refer to SAP CRM Best Practice Guide C78. This should have all of the steps you require for configuring.
Also checkout the 882653 - Agent Inbox Faq
Regards
Arden