Re: SAP CRM cl_crm_ui_data_context_srv=>get_instance( ) no values in Background
Hello Bruno, The problem with this scenario is that the request/order is still not created.Do you have any workaround where i can read the data from buffer (like org unit,partners etc) May be some...
View ArticleRe: Contact Center Simulator eceptions occurs
Hello Anderson,Regarding error in method GET-WORKCENTER_CAPABILITY, you do not need to prefrom any action, as SAP CCS does not have this capability (this is a warning and not a real error).I would...
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Telephony Call Web Service to SAP CRM
Hi Experts, I execute the follow WSDL by SOAP UI but received the follow error: Anybody knows what is the error "SAP BCB:callHandle is unknown" ? Thanks.Regards
View ArticleRe: Pre-defined comments in service tickets
Arden , Thanks for reply , I did try that blog (just for fun) and it was working fine on GUI but not on web-ui .Do you have any idea why is it not working on web-ui :/?Moreover, the requirement is to...
View ArticleRe: SAP CRM cl_crm_ui_data_context_srv=>get_instance( ) no values in Background
HI Abhishek Kokate, choice 1. Can you give some more insight on what your FM does ? if it is date change, you can make it trigger at initial stage of a document( it will work for both manual and...
View ArticleInbox email search with no routing
Hi, I have a question on Agent Inbox email search - using ERMS email processing. For the scenario, where we have an incoming email triggerring the creation of a service request automatically, is there...
View ArticleRe: Inbox email search with no routing
Hi Mohit The Email should be attached to the created Service Request by default. Regards Arden
View ArticleRe: Inbox email search with no routing
Hi Arden, Yes, that is true. But I wish to search for the emails and not Service Requests. So I wanted to know if there is no routing defined for the email itself, is it possible to search for it using...
View ArticleRe: Inbox email search with no routing
Hi Mohit Yes, it is standard functionality to search Emails in the Agent Inbox Refer to SAP CRM Best Practice Guide C78. This should have all of the steps you require for configuring. Also checkout the...
View ArticleRe: Inbox email search with no routing
Hi Mohit, Yes, you can search such emails in Agent Inbox. If the ERMS is set up properly, then you need to configure the email profile and inbox profile properly. You can refer to the Step 9 of 1846041...
View ArticleRe: Inbox email search with no routing
Thanks Abby. I know this note. But my question is more towards the step 10 mentioned in the note.It states the agent should be assigned to the org. unit to which the emails are being routed. But in my...
View ArticleRe: Inbox email search with no routing
Hi Mohit, I think there are 3 choices for you. 1. If you know the searvice requese ID, then the quickest way is you searchfor service requests first in inbox and then check the linkage for email....
View ArticleDelete an assignment between user and call list
Hi' We assign users to our call lists to execute the calls. We use role IC Manager to this.Sometimes it happens that a wrong user is assigned and we would like to delete the assignment.In the UI we can...
View ArticleRe: Inbox email search with no routing
Thanks Bruce. Option1: Yes it will work but I am looking to search for emails directly. Option2: doesn't work. The search for emails using any search attribute doesn't work. Option3: Hmm...yes this is...
View ArticleRe: Unable to forward inbox item of type in the Agent Inbox
Hi Nagaprasad, You could try to debug at following method to see if the CRM_IC_AUI 013error is coming from there. 1.Class/Interface CL_CRM_AUI_WORKITEMMethod FORWARD * Call item's...
View ArticleRe: Categorization value is not retrieved properly
Hello,May I know what do you mean 'This occurs at random manner'? Do you mean, even for a specific complaint, the categorization appears sometime, but not appear in other times? Best Regards, Corrine
View ArticleRe: Delete an assignment between user and call list
Hi Lone, You can debug at following method. I think in your case, the delete button is set inactiveby following method. Please note that on WebUI, for an active calllist, you are only allowed to...
View ArticleRe: Tracking incoming email
Hi Mohit, I think you can either 1. put some red highlighting warning on this tracking text, you can input like "Don't delete the track text". or if customer delete the tracking text, 2 you have to set...
View ArticleCustom Alert Execution Stop
Hi, I have created Custom Alert in Indent Driven Interaction Context , it is working perfectly ,And in the Service I defined as Fact Gathering type . Now whenever my custom class is called , I am...
View ArticleCategories in Service Request as Suppress
Dear Champs , I am working on Service Request process for an Interaction Center but Categories Field are coming suppress . I want to add different categories but i am not getting right path to...
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