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Re: Unable to forward inbox item of type in the Agent Inbox

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Hi Nagaprasad,

 

 

 

You could try to debug at following method to see if the CRM_IC_AUI 013

error is coming from there.

 

 

 

 

 

 

1.Class/Interface      CL_CRM_AUI_WORKITEM

Method     FORWARD

 

 

 

 

* Call item's 'dispatch' method

  TRY.

      ir_entity->execute( iv_method_name = 'DISPATCH_ITEM'

                          it_param       = lt_params ).

      lv_success = abap_true.

    CATCH cx_root.

      lv_success = abap_false.

*     Build error message

      ev_message-msg_type       = if_genil_message_container=>mt_error.

      ev_message-msg_id         = 'CRM_IC_AUI'. "#EC_NOTEXT

      ev_message-msg_number     = '013'.

      ev_message-msg_v1         = ir_entity->get_property_as_string( 'ITEM_TYPE' ). "#EC_NOTEXT

      ev_message-msg_v2         = ir_entity->get_property_as_string( 'DESCRIPTION' ). "#EC_NOTEXT

      EXIT.

  ENDTRY.

 

 

 

 

 

 

2.CL_CRM_AUI_ONEORDER FORWARD

 

 

    CATCH cx_root.

*     Build error message

      ev_message-msg_type       = if_genil_message_container=>mt_error.

      ev_message-msg_id         = 'CRM_IC_AUI'. "#EC_NOTEXT

      ev_message-msg_number     = '013'.

      ev_message-msg_v1         = ir_entity->get_property_as_string( 'ITEM_TYPE' ). "#EC_NOTEXT

      ev_message-msg_v2         = ir_entity->get_property_as_string( 'DESCRIPTION' ). "#EC_NOTEXT

      RETURN.

  ENDTRY.

 

 

 

 

Best Regards,

Bruce


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