session like 'Agent Session' is not starting when working with CRM IC business role

Hi Team,

In general, If you start CRM IC, you have 2 sessions, agent and communication session, in my case session like 'Agent Session' is not starting when working with CRM IC business role.

we are facing new issue after upgrade from CRM 6.0 to 7.0, there are two sessions which needs to getting started in back end after click on IC agent
role Y1_XXXX, but it starts only one session i.e. Work Session.

Please find the session details below
1. 'WS' (Working Session)' -> started

2. ‘AS '(Agent Session) -> Not started in CH2

you can check at class - cl_crmcmp_ic_comp_manager => init

If we artificially change the session name from ‘WS’ to ‘AS’(Indirectly starting Agent Session) then it triggers SET_ANCHOR method (because GT_SUBSCRIPTION – Events loaded properly), so ‘CRMICANCH’ object getting
created in doc flow so that no dump happens. So any idea on this?

Thanks,

Vij