Re: Categories in Service Request as Suppress
Dear Bruce Li, I assigned service request / incident in APPLICATION AREAS but could not find any field where i can assign T code SRVR. Please guide
View ArticleRe: Categories in Service Request as Suppress
Hi Syed Please include a screen shot of what you're seeing. You will be assigning the description of the Transaction Type SRVR. Regards Arden
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Is "Progressive with Seizing" supported with GPlus 8?
Hi all, In Outbound campaign mode... (using SAP CRM 7.02 and Genesys + Gplus in between) Is Progressive with Seizing supported by the Gplus Adapter 8.0? The only things I can find are related to...
View ArticleRe: Is "Progressive with Seizing" supported with GPlus 8?
Sorry Fabien, I haven't worked on the Interaction Center or CTI topics in a few years now. I couldn't tell you unfortunately whether the GPlus Adapter 8.0 supports progressive seizing. I did a quick...
View ArticleProxy Error in CIC0
Hello All, I am getting proxy after launching CIC0 in my CRM system while connecting to my ISU system while trying to do a search.The RFC destination and trusted relationships are setPlease advise....
View ArticleERMS acknowledgment email with original content
Hi, Quick question: Is it possible to insert the original incoming email content into the mail form or acknowledgment email sent back to the customer using ERMS? Thanks,Mohit
View Articlewhile click on any field to filter in search result screen(Click to filter)...
Hi Team, after upgrade from 6 to 7 and in IE11, while click on any field to filter in search result screen (Click to filter) on any fields, the 'please wait' is displayed on the left hand of the...
View ArticleRe: After Upgrade from 6.0 to 7.0, the DOC FLOW changed from CRMCICANCH to...
Hi vij, Would you please check following? 1. May I know how did you create interaction record? Did you created it in an IC role? 2. Do you have any badi implementation of order_save? Do you see the...
View ArticleRe: while click on any field to filter in search result screen(Click to...
Hi Vij, For CRM 7.0, SAP Web CUIF supports for IE11 with compatibility mode. You can have a look at SAP Note 1746385 which privides the information about browser support information. If your system has...
View ArticleRe: while click on any field to filter in search result screen(Click to...
Hi Vij, Can you please run T-code:su3 and add parameter CRM_THTMLB_IE_COMP, set the value as IE10. Please let me know if this helped or not. Best Regards,Bruce
View ArticleRe: Categories in Service Request as Suppress
Please check field value, it will shown the description of your transaction type SRVR.
View ArticleRe: Custom Alert Execution Stop
Hi Naga, I think you can debug at following methods to analyze further. Class Interface CL_CRM_IC_ABAP_ALERT Method IF_CRM_IC_ALERT_SERVICE~SEND_ALERT_MESSAGEMethod RAISE_ALERT_EVENTMethod...
View ArticleRe: Categorization value is not retrieved properly
Hi Corrine, Sorry for the delay in reply. Yeah even for a specific complaint, in one session the categorization appears whereas in other categorization is missing. Thanks and Regards,Dilipan M
View ArticleRe: After Upgrade from 6.0 to 7.0, the DOC FLOW changed from CRMCICANCH to...
Hi Bruce Li, we are creating this from IC agent role, so it is interaction record only. But after upgrade we are not getting CRMCICANCH. There is one observation is the IC Agent session have session...
View ArticleRe: ERMS acknowledgment email with original content
Thanks Corrine. Will try. Regards,Mohit
View Articlesession like 'Agent Session' is not starting when working with CRM IC...
Hi Team,In general, If you start CRM IC, you have 2 sessions, agent and communication session, in my case session like 'Agent Session' is not starting when working with CRM IC business role.we are...
View ArticleRe: After Upgrade from 6.0 to 7.0, the DOC FLOW changed from CRMCICANCH to...
Hi Sigrid, the runtime profile got assigned to default_ic role and also default_ic role is available in runtime frame work profile. Any other suggestions? I will now check the sicf services and will...
View ArticleRe: session like 'Agent Session' is not starting when working with CRM IC...
Hi Sigrid, in SM04 after login to web UI, I can see Plugin HTTP, GUI as types. Yes, the business role is of type 'B' only. the runtime profile got assigned to default_ic role and also default_ic role...
View ArticleRe: After Upgrade from 6.0 to 7.0, the DOC FLOW changed from CRMCICANCH to...
Hi Bruce Li, all the mentioned SICF services are active in the system, any clue? Thanks,Vij
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