Quantcast
Channel: SCN: Message List - SAP CRM: Interaction Center
Viewing all articles
Browse latest Browse all 3700

Issue with categorization Scheme, category should be locked

$
0
0

Hello Experts,

 

I have  issue in categorization schema

 

i have categorization schema in service request , in our case all the 4 category has been occupied

issue: end user is directly selecting category 4 then all the relevant categories in hierarchy are auto populated in all 4 categories

we have kept validation on category 1 , based on which service request urgency type is triggering

 

now how can i restrict the categorization  schema  so that end user has to select category1  then only category 2  has to be unlocked , after selecting 2nd category 3rd and 4th should editable/unlock/Selectable

 

Kindly assist

Chinna babu

7795533175


Viewing all articles
Browse latest Browse all 3700

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>