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Re: How to read the values
Hi Deniz, You can call api CRM_ORDER_READ and read et_doc_flow by passing all the header guid in it_header_guid.For performance set iv_only_spec_items = abap_true and before calling api send...
View ArticleRe: My Worklists and General Search not working!
Hi Satya, From what you've written, it's likely a case of missing authorizations in the role the end-user is assigned. I'd say you should try to zero in on the missing authorization(s). You could try...
View ArticleRe: Help required in retrieving the category1 & category2 values for CRM SR
Hello San, Would you be able to explain the steps of how to retrieve the multilevel categorization values for service request. I am currently struggling to find the same. thanksShilpi
View ArticlePersonnel Callback issue in SAP
Hi Gurus,We have and issue with personnel call back functionality with Gplus and genesy. Below are steps with issue details1Outbound Agent logs in in Progressive withseizingcampaign 2.Agent getsseizing...
View ArticleFacebook integration issue
Hello experts, We have integrated Facebook with SAP CRM. We are getting the posts in Agent Inbox. But, when we open the post and click 'Reply' button, the screen is blank. Can someone please help us...
View ArticleIssue with categorization Scheme, category should be locked
Hello Experts, I have issue in categorization schema i have categorization schema in service request , in our case all the 4 category has been occupied issue: end user is directly selecting category 4...
View ArticleRe: Issue with categorization Scheme, category should be locked
Hi Babu,categories are using view BTCATEGORIES/Categories, context node is BTCATEGORYFIRST, attributes are CAT01, CAT02, CAT03, CAT04. To make a field input-disabled/enabled, it is controlled in...
View ArticleSetting values in fields in attachment assignment block - GS_CM
Hi , I have a query.We have a development where, we need certain fields in Attachment assignment block , to have dynamically calculated values.The field "FILENAME" for example, should be populated with...
View ArticleRe: Facebook integration issue
Hello Maren, Please check if is the same issue as described in KBA 1939476 Q&A Social Media Integration in CRM Interaction Center Check whether you have granted sufficient authorizations when...
View ArticleRe: Facebook integration issue
Hello James, Thank you for replying. I have checked authorizations. Everything is there in place. But, the reply post view is not getting rendered and there is no error message also. where else can we...
View ArticleRe: Need help on addrSearchDialog popup on click of To button in email from...
Hi, I need a help on same popup window.. On Click on any of these buttons( To, CC, BCC), a popup opens but these popup's are showing as transparent window. Any suggestion to display it better view....
View ArticleRe: Need help on addrSearchDialog popup on click of To button in email from...
Hi, In regards to the transparent window l think this note might help you so please check your current release and apply it if it hasn't yet been applied. 2151585- Address Search popup is transparent...
View ArticleRe: Personnel Callback issue in SAP
Hi Bhushan, Maybe this is not the right forum for this problem. SAP CRM sends through ICI interface command wrapupEnd and it depends on connector/CTI how the statuses are interpreted. There is no...
View ArticleRe: Need help on addrSearchDialog popup on click of To button in email from...
Hi David, Many thanks for the help!!Issue has solved by implementing SAP note # 2151585. Regards,Shaik
View ArticleRe: Need help on addrSearchDialog popup on click of To button in email from...
Hello Shaik, Great am glad to hear that the issue is now resolved. Best Regards,David
View ArticleUse of service request in IC role
Dear everyone, I have a question regarding using Service Requestion into IC role.I have done an implementation project with service request but we used Service Pro business role. For another...
View ArticleBCM- Cctr : CDT is not launching and SAP spinning wheel goes on and on...
Dear Experts, I'm facing this issue (CDT not launching) for the past couple of days, I did my research and finally reaching out to expert advises, Kindly help... As a pre-requisite I had maintained...
View ArticleRe: My Worklists and General Search not working!
Hello Akshat, I'm sorry for my delayed response and thank you for the hint provided. We have checked with the Security team and the roles and authorizations are the same as that of a working user when...
View ArticleRe: Why max. results field does not show up in Account identification search...
Hello Shilpi, As per my understanding and experience working in SAP CRM over a period of time: Firstly Account Identification and Inbox are two different features if WEB IC, with respective distinct...
View ArticleSAP ICI (3.07) Adapter Development for CTI Integration
Hi Experts, We are interested in developing the custom adapter for telephony integration using SAP ICI web client. We are new to SAP world and seeking the help of a SAP CRM developer/consultant who can...
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