Use of service request in IC role

Dear everyone,

I have a question regarding using Service Requestion into IC role.

I have done an implementation project with service request but we used Service Pro business role.

For another requirement, we would like to use Interaction Center (with CTI and scripting functionnalities) with service request process.

Is it possible?

Are all the existing functionnality of service request (SLA, contract determination, Related Incident,ect....) available, even if used in Interaction Center role?

Thanks a lot for your answers,

Regards,

Anaïs