Hi All,
Is there any call limit to the number of records for Call List Synchronization for Outbound Call Dialer to CTI??. Right now whenever we upload of list having more than 100 records and synchronize the call list, our CTI vendor which is Genesys gets request separately for after each 1000 records . The issue is when this happens and the list is not completed in a day sometimes the list gets overwritten and some of the calls are re-executed which is not expected.
Thanks in Advance!!.
Logs from genesys:
This example list has 2000 records, it comes as 2 transactions from SAP
Request SPS_PDLISTTRANSFER created
10:04:18.036 Int 04543 Interaction message "SPS_PDLISTTRANSFER" received from 1 ("RfcGetData")
Start SPS_PDLISTTRANSFER [25] List size is: 1000 List Name: CanadaPost_Strike_MD_20160627_16
10:04:18.036 Int 30302 Request has been sent to DAP with return code
NAME::DExecSQL
ConnID::0
ReqID(retcode)::5
10:04:18.130 Int 30303 DAP event was received
MSG::MSG_RETRIEVED2
ConnID::0
ReqID::5
STATUS::DBM_SUCCESS
EXECTIME::93
10:04:18.130 Trc 30304 [DAP] 113 records were received
10:04:18.130 Int 30303 DAP event was received
MSG::MSG_RETRIEVED2
ConnID::0
ReqID::5
STATUS::DBM_SUCCESS
EXECTIME::93
10:04:18.130 Trc 30304 [DAP] 113 records were received
10:04:18.130 Int 30303 DAP event was received
MSG::MSG_RETRIEVED2
ConnID::0
ReqID::5
STATUS::DBM_SUCCESS
EXECTIME::93
10:04:18.130 Trc 30304 [DAP] 113 records were received
10:04:18.130 Int 30303 DAP event was received
MSG::MSG_RETRIEVED2
ConnID::0
ReqID::5
STATUS::DBM_SUCCESS
EXECTIME::93
10:04:18.130 Trc 30304 [DAP] 113 records were received
10:04:18.130 Int 30303 DAP event was received
MSG::MSG_RETRIEVED2
ConnID::0
ReqID::5
STATUS::DBM_SUCCESS
EXECTIME::93
10:04:18.130 Trc 30304 [DAP] 113 records were received
10:04:18.130 Int 30303 DAP event was received
MSG::MSG_RETRIEVED2
ConnID::0
ReqID::5
STATUS::DBM_SUCCESS
EXECTIME::93
10:04:18.130 Trc 30304 [DAP] 113 records were received
10:04:18.130 Int 30303 DAP event was received
MSG::MSG_RETRIEVED2
ConnID::0
ReqID::5
STATUS::DBM_SUCCESS
EXECTIME::93
10:04:18.130 Trc 30304 [DAP] 113 records were received
10:04:18.130 Int 30303 DAP event was received
MSG::MSG_RETRIEVED2
ConnID::0
ReqID::5
STATUS::DBM_SUCCESS
EXECTIME::93
10:04:18.130 Trc 30304 [DAP] 113 records were received
10:04:18.145 Int 30303 DAP event was received
MSG::MSG_RETRIEVED2
ConnID::0
ReqID::5
STATUS::DBM_SUCCESS
EXECTIME::109
10:04:18.145 Trc 30304 [DAP] 96 records were received
10:04:18.145 Int 30303 DAP event was received
MSG::MSG_RETRIEVED
ConnID::0
ReqID::5
STATUS::DBM_NOMORE
EXECTIME::109
10:04:18.192 Int 30000 [ 4896] HttpClientManager: new HttpClient 027DFD20 has been created for url http://ENCPGYOCS02:6017, client count 1
10:04:18.333 Int 30020 [ 4896] Connecting to ENCPGYOCS02:6017, Connection parameters=("name"="gplus_css_75_en_pd_b","host"="ENCPGYOCS02","is-server"="1","client-type"="107","server-type"="107","port"="6017","addp-timeout"="0","addp-remote-timeout"="0","addp-trace"="0")
10:04:18.333 Int 30030 [ 4896] Connection to ENCPGYOCS02:6017, has been established, handle 700
10:04:19.362 Int 30050 [ 4896] Connection closed, socket 700
10:04:29.440 Int 30020 [ 4896] Connecting to ENCPGYOCS02:6017, Connection parameters=("name"="gplus_css_75_en_pd_b","host"="ENCPGYOCS02","is-server"="1","client-type"="107","server-type"="107","port"="6017","addp-timeout"="0","addp-remote-timeout"="0","addp-trace"="0")
10:04:29.440 Int 30030 [ 4896] Connection to ENCPGYOCS02:6017, has been established, handle 700
10:04:30.470 Int 30050 [ 4896] Connection closed, socket 700
10:04:30.563 Int 30020 [ 4896] Connecting to ENCPGYOCS01:6017, Connection parameters=("name"="gplus_css_75_en_pd_a","host"="ENCPGYOCS01","is-server"="1","client-type"="107","server-type"="107","port"="6017","addp-timeout"="0","addp-remote-timeout"="0","addp-trace"="0")
10:04:30.563 Int 30030 [ 4896] Connection to ENCPGYOCS01:6017, has been established, handle 700
10:04:30.563 Int 30040 [ 4896] New client connection established with ENCPGYOCS01:62422, socket 700
[ 4896] Sending HTTP request (700):
<!----------------------------
POST / HTTP/1.1
CONNECTION: close
TIMESTAMP: Thu, 07 Jul 2016 16:04:30.563 GMT
HOST: ENCPGYOCS01:6017
CONTENT-TYPE: text/xml;charset=UTF-8
CONTENT-LENGTH: 269348
<?xml version="1.0" encoding="UTF-8" standalone="no" ?><SyncRequestSet><SyncRequest Name="Genesys - Update List"><ListInfo AdminLoginName="CSS_Admin_user" CampaignName="CanadaPost_Strike_MD_20160627_16" Name="CanadaPost_Strike_MD_20160627_16" TenantId="Enmax Energy"><ListOfContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F0BA8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032823311" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F11A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="7804504827" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F17A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4037037479" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F1DA8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4037109819" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F23A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4038782040" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F29A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032509897" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F2FA8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032750554" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F35A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032427585" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F3BA8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032491694" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F41A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="7807193791" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F47A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4033468459" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F4DA8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032834191" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F53A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032939613" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F59A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032618701" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F5FA8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032540464" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F65A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4039987393" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F6BA8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032831555" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F71A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4037623176" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F77A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="7806409089" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F7DA8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4033373901" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F83A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4034358678" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F89A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4039129097" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F8FA8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4038628350" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F95A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032541292" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F9BA8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032891773" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92FA1A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032393924" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92FA7A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032354307" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92FADA8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032714039" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92FB3A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4035161321" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92FB9A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4033813884" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92FBFA8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4037482103" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92FC5A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032888812" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92FCBA8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032651000" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92FD1A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4033506478" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92FD7A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4039354251" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C9
[ 4896] HTTP response recived (700):
<!----------------------------
HTTP/1.1 200 OK
CONNECTION: close
TIMESTAMP: Thu, 07 Jul 2016 16:04:32.888 GMT
CONTENT-TYPE: text/xml;charset=UTF-8
CONTENT-LENGTH: 0
----------------------------->
10:04:32.888 Int 30050 [ 4896] Connection closed, socket 700
Finish SPS_PDLISTTRANSFER [25] List size is: 1000 List Name: CanadaPost_Strike_MD_20160627_16
10:04:32.919 Int 04545 Interaction message "SPS_PDLISTTRANSFER" sent to 1 ("RfcSendData")
Request SPS_PDLISTTRANSFER destroyed
Request SPS_PDLISTTRANSFER created
10:04:33.309 Int 04543 Interaction message "SPS_PDLISTTRANSFER" received from 4 ("RfcGetData")
Start SPS_PDLISTTRANSFER [26] List size is: 1000 List Name: CanadaPost_Strike_MD_20160627_16
10:04:33.324 Int 30302 Request has been sent to DAP with return code
Thanks,Mithu