Creating Complaint transaction in place of Service Request in ERMS
Hello Experts,I am facing an issue with ERMS. Need your inputs. I have setup my process as follows: Customer sends email > Email received in Inbox > Complaint created and linked with Inbound...
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Re: Raising Alert on Account confirmed for Contact Person
Guys please help me out here?.I need to raise an alert when contact is confirmed using 'Work' Phone number as shown in screenshot. Right now my alert is being raised on 'Main' address Phone number Any...
View ArticleRe: End button functionality
Hello Kirill, SAP suppose, that during one call you can process more customers - ie. one caller wants to deal own account, his wife, etc and all is during one telephone. If you hang up call before you...
View ArticleRe: Raising Alert on Account confirmed for Contact Person
Hello Justin, you can add new attribute to factbase. Look at SPRO->CRM->Interaction Center WebClient->Additional Functions->Define Repository->Service Manager->Define Services.Add...
View ArticleRe: Raising Alert on Account confirmed for Contact Person
Hi Jiri, Thanks for the reply I copied Service ID BP_FG_CWORKADDR using Service Class CL_CRM_BUPA_RE_FG_CONTWORKADDR I created a new attribute with this Service ID. I assigned this new Factbase...
View ArticleRe: Raising Alert on Account confirmed for Contact Person
Hello Justin, your steps are OK. It should works. If you do not see alert, then is problem in your condition for alert (it is mantained ie. in role IC manager). Please check, if condition is...
View ArticleRe: Raising Alert on Account confirmed for Contact Person
Jiri, Under my condition, i'm using current event 'Contact Person Confirmed' What is happening now is the Alert is raised with a '-' When I click on the '-' it takes me directly to the contact person...
View ArticleMultiple business roles for account search in IC
in the account identification page in IC, we can restrict the result based on the BP roles. however in customization i see option only to enter on BP role.But in our scenario we have two roles one Sold...
View ArticleRe: End button functionality
Jiri, I am not sure that you are right because of this posts:CTI call Wrap up stopEND Button to execute save but not hang up the phone. In the last post that I've mentioned our collegue Saurav Mago...
View ArticleRe: Interaction record follow up drop down not reflecting
Please ensure that the preceding business transaction has no errors if you miss transaction types in the DropDownList Box on the interaction record view set or in the selection pop-up. Please make sure...
View ArticleRe: Call ECC tcode in sap GUI from CRM interaction centre on button click
Hi Aishwarya, You are right, you cannot use SAP GUI transactions based on transaction launcher in SAP CRM ABAP 7.0 EHP 1. The prerequisite to use sap gui is that your CRM system should be either 7.0...
View ArticleIs there any call limit to the number of records for Call List...
Hi All, Is there any call limit to the number of records for Call List Synchronization for Outbound Call Dialer to CTI??. Right now whenever we upload of list having more than 100 records and...
View ArticleRe: Z Transaction type is not reflecting in Interaction Record drop down.
Interaction record follow up drop down not reflecting
View ArticleRe: Error Component WD_CREATE_CONTEXT does not exist
Hi Ruby, I am sure this is because of a custom development. But as this error is coming for all the view I have no idea where to look.
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Which are the new versions are available for SAP CRM EIC system upgrade?
Hi Experts, Currently my client using SAP CRM EIC for their business needs with versions SAP CRM 7.0 EHP1. Please find the below for the details about CRM system and ECC system versions and patching...
View ArticleRe: Log off Interaction Center when a transaction launcher session
We are facing similar issue, want to know if you or someone else resolved this. Issue: We are opening WebUI component with view in new window using TL as navigation link. After closing new window the...
View ArticleRe: Log off Interaction Center when a transaction launcher session
Hi, What are your settings for the technical profile of your business role? It could be related to Enforce Logoff setting. Best Regards,Sigrid
View ArticleRe: Call alert is getting disappeared after every 20 minutes and reappearing...
Thanks Lasse for your reply I tired most of your inputs however it didn't resolve..Also, currently I'm working on bring the production system up and running and hence I didn't test this scenario in Q...
View ArticleCreation of multiple Interaction record for same call session
Hi All, We have a requirement from the Client where we need to be able to create multiple Interaction Record for the same customer in call within the same session so that it reflects the call duration...
View ArticleCRM WebUI load balancing
Hi Team, we have SAP CRM-ABAP system, Netweaver 7 EHP3.currently we have central instance(instance number 10) and users are logging through the webui...
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