The client has pure service scenario, where customer's complain about their grievances and they would need to be compensated. It is not the typical complaints and return scenario, where there is a repair request or returns are created for repair or maintenance of the equipment.
As its just a service scenario, where customer logs a complaint, so when I create a Complaint transaction in CRM, my first line item will be complaint. Then.....
1) Can I add the second line item as Credit, and would this replicate into ERP as a CMR document and billing in ERP?
2) Will the Credit Memo Request created in ERP be linked back to the Complaint in CRM and can it be seen in the document flow of the Complaint Transaction in CRM?