ERMS and Bounce Management
Hi, We are using ERMS within a customer service. In our setup we send an auto-acknowledgement to the sender of any incoming email. This is problematic in case of bounce emails because the that can lead...
View ArticleRe: SAP ERMS workflow Not getting triggered
Hi Arjun, First question is are you able to see the Inbound Mail in SOIN.Please check if the Service Manager Profile is maintained for Email Address for which you are sending the Mail (Inbound Address)
View ArticleRe: Value in dropdown is geting cleared on webui when editing the page
Can you please show the code written in the GET_P and GET_V Method for the field where you face the issue? Regards.Deepak R.
View ArticleAccess Control Engine set up in marketing attribute assignment block
Hi Collegues, I'm a junior consultant at CRM, I'd to set up the marketing attribute assignment block for the administrators to maintenance on WEB UI.Could you please help me for customizing the rules,...
View ArticleRe: SAP ERMS workflow Not getting triggered
Hi AB, There is some known issue with user exits and coding of note 1637415 is part of the system. Here implementation of note 1755529 might help. You could also check KBA 1846041 which has been...
View ArticleRe: Access Control Engine set up in marketing attribute assignment block
Hello, Zoltan.Could you please clarify your requirements? Because you combined different objects and approaches in one query:· Marketing attributes· Access Control Engine (actors, rights,etc)·...
View ArticleDuplicated alerts for the same event
Hi there, Using rule policy, a particular alert is triggered when a bespoke event is raised. I have tried to put a breakpoint at CL_CRM_IC_EVENT_SRV IC->IF_CRM_IC_EVENT_SRV~RAISE( ) method and is...
View ArticleRe: SAP ERMS workflow Not getting triggered
Hi Arjun, I think you need to check follwoing: 1. t-code: swe2 you need to make sure below entry is maintained. object type event receiver type type linkage...
View ArticleERMS and Bounce Management
I forgot to mention our SAP CRM version. We are using SAP CRM 7.0 EHP2.I hope someone can give me a hind what to do next...
View ArticleRe: Duplicated alerts for the same event
Check SAP Note 1833781 , 1147671 , 1673353 , it should help. Regards,Shobhit
View ArticleRe: Duplicated alerts for the same event
I went to debug using the steps provided by the thread below and found out the root cause of the issue. http://scn.sap.com/thread/1623488 There are two rule policies listening to the same IC event X....
View ArticleRe: Duplicated alerts for the same event
Hi, what I have also seen was that a specific event ("BPConfirm") was triggered two times in an CRM IC Utilities scenario in custom specific coding and therefore the alert was shown twice. Root cause...
View ArticleRe: Increasing length of drop down in webui
hi, i think for this you have to increase the length of data type used.Are you using standard model or custom one ?..Try to change in the structure for that field..Or you can use any other available...
View ArticleRe: Increasing length of drop down in webui
If you can attach the Web UI screen, WebUI configuration for that field and domain value screenshot then it would be easier to help.
View ArticleRe: Instant Messaging in CRM - Not able to access from outside network
Hi Dinesh, The Broadcast messaging use IC Web polling mechanism to send message and it required direct http connection b/w app server & browser. If any web dispatcher is present in your scenario...
View ArticleRe: Increasing length of drop down in webui
Hi Harish,This field is a custom field but we r using standard domain xfeld which is of one chracter data type.I have tried to chage the domain and executed the table crmd_orderadm_h it is giving...
View ArticleRe: Creating an ERP Credit Memo Request from CRM Complaints?
Hi Naresh, Thank you for your response. So if I maintain credit line item in the "Complaint" transaction and once the Complaint transaction is saved in CRM, will this then gets replicated to ERP as a...
View ArticleRe: Creating an ERP Credit Memo Request from CRM Complaints?
The client has pure service scenario, where customer's complain about their grievances and they would need to be compensated. It is not the typical complaints and return scenario, where there is a...
View ArticleIC Follow Up Txns
Dear All, Currently we have disabled automatic creation of Interaction record via BADI. - In the Business Txn profile we have assigned all the Custom activity Type txns.- However when we open already...
View ArticleRe: Creating an ERP Credit Memo Request from CRM Complaints?
Hello Abdul 1. Yes you can add second line as credit and this will replicate to ERP as CMR doc.2.Yes it will be linked back to in the documnet history of the complaint transaction. RegardsNaresh
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