Problem with Delivery Service Notification (DSN) send to SAP
Hi @all, i have a problem to send a DSN to SAP over SMTP.Always when i send a DSN to SAP i get the error "554 Cannot process message in SAP System". When i send a normal Email to SAP, it works. Can...
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Interaction Center Header Box Area Disappers
Hi Experts, I have copied the Default skin to custom one. Now when I select custom skin in UI then the Header Boxes are not getting highlighted although its working fine with default skin.I have...
View ArticleRe: Creating an ERP Credit Memo Request from CRM Complaints?
Hi Naresh, Thank you for your quick replies. Due to 'Checklist' functionality available in Service Request, the customer is pondering on the idea of using Service Request transaction to log complaints...
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Email Reply - Subject not maintained
Hello We are using CRM 7.0 and having an issue on the agent inbox. When an agent replies to an email - the subject line changes to "Reply to" and does not keep the original email address. Example...
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Adding characteristics into reporting area for Interaction Report
Hello Experts, I am trying to add an additional characteristic for standard reporting area such as "Interaction Records" and "Activities". I followed help portal procedure:...
View ArticleRe: Instant Messaging in CRM - Not able to access from outside network
Hi Shobhit, Thanks for your help. The OSS note is valid for only 4.0 and 5.0 version.We are in 7.0 Ehp1 and we cant consider it. Thanks and regards,Dinesh.
View ArticleRe: Email Reply - Subject not maintained
Hi , I am not sure about the problem since I was not able to replicate this , however I found that when I create a reply through the mail ACTIVITY , the subject is created in ( you can debug here )...
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Re: Instant Messaging in CRM - Not able to access from outside network
I know it's an old sap note, i just mentioned it to provide more info to the messaging functionality in web dispatcher scenario, this concept is still used by ehp1/2.For your scenario you can check...
View ArticleRe: Inbound Email Integration with a Mailbox hosted on office365
Hi Pratyasha, could you solve this issue? Can you share some steps on how the solution looks like as we are currently facing the same issue. Best regards,Sandra
View ArticleRe: New book on Interaction Center available from SAP Press!
Hi John, I'm always on the lookout for new SAP Press books, and with the enhancements to CRM 7 up to EHP2 I'd really like to see a more current edition of this book. :-) I've sent an email to Katy,...
View ArticleRe: Email Reply - Subject not maintained
Thanks Hasan - i checked in here - the concatenate returns the entire subject so it must be somewhere else that is changing the subject to 'reply to' - any other ideas. RegardsMuneeb
View ArticleRe: Email Reply - Subject not maintained
Hi Muneeb , Hmm , I think in that case you can enhance the component to modify this behavior. Please verify that your component is BT126H_MAIL and view send_screen. In method DO_HANDLE_EVENT at the...
View ArticleRe: Email Reply - Subject not maintained
Hello The issue was there was default standard response with the message "Reply for" - this was wiping out the original subject. Thanks for assistance everyone. Regards
View ArticleSending Alert emails in BCC
Hi Experts,we have the alert management configured in our Solution manager system and would need to send alerts as email receipients in BCC and not in the To list. Could any one please help me with...
View ArticleRe: New book on Interaction Center available from SAP Press!
Thanks Andrew! Yes, I'd also love to write an update for the book, even if it is just an electronic version! I guess part of the challenge with traditional print media these days is the incredible...
View ArticleRe: Creating an ERP Credit Memo Request from CRM Complaints?
Hello Abdul Its not possible to create credit memo from Service request.As such there will be not integration of service request with ERP>RegardsNaresh
View Article2 different transactions to be created based on condition in ERMS
Hello , I have a scenario where system should check for the keyword in the incoming email from the subject or the content of the email and create a service request.If the subject or content contains...
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Web UI status search : how to search by user status ?
Hi everyone, I would like to be able to search for complaints with user status and not system status as shown below : Is this possible ? Thanks, Eli
View ArticleRe: How To Stop Auto Save while clicking End Transaction Button in Ic_agent...
Hi Hasan, if i am trying enhance CTXT implementation class final so it is not enhanced at all. which version you used . i am give z oly other wise it wont all to enter inside itelf.
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