Re: Not able to get Confirmed Vehicle detail while creating IR
Hi please go through business process of Interaction Center for Automotive: User Interface (WebClient)...
View ArticleRe: Access Control Engine for ONEORDER working only for one transaction type
Hello, Sagar. Could you please check which mode is set for ACE in your system? You can find it in IMG -> CRM -> Basic Functions -> Access Control Engine -> Maintain General Parameters. It's...
View ArticleRe: Not able to get Confirmed Vehicle detail while creating IR
Hi Vaibhav, Thanks for replying and for your time. I have checked in class : Implementation Class CL_ICCMP_BT_CREATEFOLLOWU_IMPL - > EH_ONLINKIOBJTOFOUP This note correction is already available in...
View ArticleRe: Not able to get Confirmed Vehicle detail while creating IR
Hi Note 973974 - SAP BP for CRM V1.50: IC WebClient for Automotive check the attachment to the above mention noteA87_CRM_Automotive.zip i am not sure better to raise sap message. Regards,Vaibhav Shah
View ArticleRe: Access Control Engine for ONEORDER working only for one transaction type
Have you tried to restrict selection in GET_OBJECTS_BY_FILTER as I suggested? I think it should also resolve your issue.
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Urgent - Error message on ORDER_SAVE
Hello gurus, I'm facing a problem some problems and I do not know how to fix them.During the save of the order, I need to do some checks in a subsequent application. After creating the...
View ArticleRe: Clear Custom messages when End Button is clicked on IC Screen in CRM 6.0
Hi Harish. I couldn't create a global variable. Everything I create is "local" to that class or superclass and it's not visible at the ORDER_SAVE level.Any ideas?
View ArticleRe: Access Control Engine for ONEORDER working only for one transaction type
Hi Andrei, Setting RESTRICTIVE_MODE parameter in customizing didnt help me. Also my code is not doing anything wrong. The attachment in the note which you gave me is very helpful. Using universal actor...
View ArticleAutomate the process of assiging the org unit to bp number.
Hi All I am using crm 4.0 version Right now for assigning a user or bp number in a particular org unit we are using PPOMA_CRM tcode . Is there is a any way possible we can create a report or query or...
View ArticleView customer data sheet from the call list in Web IC Agent
Hi gurus!Is it possible to view customer data sheet from the call list in Web IC Agent?I've created call list. Now I can see the list of clients. But I can not view customer data sheet.I need to have...
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Message missing in german
Hi All, we are getting issue in German language translation, when we open Interaction history it display channel column with change message but same data is not appearing when we log in with German...
View ArticleRe: View customer data sheet from the call list in Web IC Agent
Hello, Yury. There is no standard direct option for this. You should navigate to the BP after selecting it and open the fact sheet from there. If I'm correct when you select a BP from a call list then...
View ArticleRe: Call attached data is not working in CRM webui
Hello Harish Kumar., Thanks for your inputs we did following change in the code and CAD functionality startedworking As per our analysis we found that there was memory/buffering issues onCAD in IC....
View ArticleRe: Call attached data is not working in CRM webui
Hi, Try to check with the note 1664187 . Regards,harish Kumar
View ArticleAssigning Issues to a group or queue in Interaction Center
We have a requirement to create Issues in Interaction Center that are assigned to a group or queue, not to a specific person responsible. In this way, the Issue can be worked on by any agent that may...
View ArticleRe: View customer data sheet from the call list in Web IC Agent
Hello, Andrei!"If I'm correct when you select a BP from a call list then he is confirmed and you can navigate to it through the navigation bar."You are correct, thank you!BR,Yury.
View ArticleRe: Call attached data is not working in CRM webui
Hi Harish kumar i saw this note and this is not releven for us as we dont have any issue when call is ended, what we are looking here is with out pitting a code is there a way we can achecive the CAD...
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Re: Assigning Issues to a group or queue in Interaction Center
Hello, Michael. Are you aware of such functionality as Agent Inbox? If not then please refer help topic Agent Inbox in the Interaction Center WebClientto get the general understanding. There agents can...
View ArticleRe: Assigning Issues to a group or queue in Interaction Center
Thanks for your response Andrei. Yes, I am aware of the Agent Inbox functionality and have had some further discussions here about it. I have gotten further details on the requirement. The Issues...
View ArticleMaintenance of Standard Text
Hi All,I have a requirement to provide a UI for the standard text. Please let me know what approach is the best one.The standard text contains HTML tags as the standard text would be ultimately mailed...
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