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Transfer and Warm transfer button
Hi All, I have a requirement where on the interaction record page( after confirming the account and contact) i need to populate data in two fields(reason and description). The data should be...
View ArticleRe: Clear Custom messages when End Button is clicked on IC Screen in CRM 6.0
hi, What code you have added.it should execute the old code and your code only on a particular condition(on interactionendrequest). Regards,Harish
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Re: Clear Custom messages when End Button is clicked on IC Screen in CRM 6.0
The thing is he "old" / standard code isn't executed. I tried using a break point there to see if it will be executed, but it didn't stop at all .Here is the code. IF param1-value =...
View ArticleEnd button not working
Hi All, We are working on CRM 7.0 EHP1 SP6 and recently upgraded to SP9 . After upgradation end button functionality is not working in CIC in dev system. Any post activity which we need to perform...
View ArticleRe: Clear Custom messages when End Button is clicked on IC Screen in CRM 6.0
Hi, try with this:- in do_handle_event method only check for param1-value = 'InteractionEndRequest' and put a global flag variable say gv_ier = 'X'.and after this event Order_save badi is called in...
View ArticleAltert creation : how to assign to employee responsible?
Hi everyone, I set an alert in ALRTCATDEF that shows up in Web UI when saving an activity at a certain status. It works fine but I would like to display it for the employee responsible only. Where...
View ArticleRe: Altert creation : how to assign to employee responsible?
Hello Eli For alert creation for employee responsible use method TRIGGER_ALERT and defin him partner function employee responsible 00000014 . If you want some authorazation settings configuration...
View ArticleRe: End button not working
Lalit Are you check the view CRMCMP_IC_FRAME/HiddenView in component CRMCMP_IC_FRAME ? Put the break point in event EH_ONFORWARDCALL and check it. In this component you can also check...
View ArticleNot able to get Confirmed Vehicle detail while creating IR
Hello Experts, Business role : IC Agent Steps:1. Search Account2. Confirm account3. Search Vehicle 4. Confirm Vehicle5. Create Interaction Record Requirement:Confirm vehicle detail needs to be...
View ArticleRe: End button not working
Hi, Try to check with following doc. http://it.toolbox.com/blogs/sap-crm/how-to-add-buttons-to-the-ic-webclient-toolbar-46764 Check header_jscripts.js , FM wsb_handler . Regards,Harish Kumar
View ArticleDisplay Z attribute telephone number on Dial Pad
Hi collegues,Have a requirement to display Z attribute telephone number on Dial Pad when i click on 'dial pad' button on ic_frame. By default in there is defaultaddress->struct.telephonetel...
View ArticleRe: Display Z attribute telephone number on Dial Pad
Hello, Viacheslav. Please clarify your requirement. As I understood you want to populate the telephone number field in Dial Pad with some value. Could you answer on which event (when) you want to do...
View ArticleRe: Not able to get Confirmed Vehicle detail while creating IR
Hi, In the Interaction Center after confirming a customer and a vehicle, both customer and vehicle are attached to the Interaction record, but after ending the contact with the customer, only the...
View ArticleGet agent2 ID during Warm Transfer
Hello Experts, We are on CRM 7.0 and during Warm transfer when we clcik on "Transfer" from the DIal pad then "EH_ONFORWARDCALL" method triggers on BSP side to transfer the call from Agent1 to Agent2....
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Rule modeler in IC_MANAGER : why is IC_RULE not appearing in scroll list ?
Hi, I am trying to define a IDI rule in IC_MANAGER as seen in the picture below : But in the environment I am working on, this option does appear in the scroll list : Does anyone know how I can...
View ArticleRe: Rule modeler in IC_MANAGER : why is IC_RULE not appearing in scroll list ?
If the required dropdown value is defined in the table CRMC_ERMS_CTXT then check for authorization object CRM_ERMS_P for your user....it seems that you don't have autorization for all the context, ask...
View ArticleRe: Display Z attribute telephone number on Dial Pad
It's exactly what i need.. Wanted to know where it's stored... Don't even thought to debug from bpconfirm.... My fault.. Thank you!!)
View ArticleRe: Not able to get Confirmed Vehicle detail while creating IR
Hi Vaibhav, Thanks for replying. Problem is still persist. CRMCICANCH object automatically created in DOCFLOW when IR gets created. Do you any idea how to use this Anchor object ( CRMCICANCH ) to get...
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Access Control Engine for ONEORDER working only for one transaction type
Hi, I have activated access control engine for ONEORDER objects. Everything is working as expected except one thing. The transaction type for which I activated ACE are visible (as per the access given)...
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